Technical Support Specialist

2 weeks ago


Pune, Maharashtra, India Icertis Full time

Company Overview

Icertis is a pioneering company that empowers businesses to unlock the full potential of their contracts. Our innovative Contract Lifecycle Management (CLM) solutions have revolutionized the way organizations manage and optimize their contracts, resulting in unprecedented efficiency and profitability.

About the Role

We are seeking an exceptional Technical Support Specialist to join our team. As a key member of our Customer Support department, you will play a vital role in ensuring seamless customer experience by providing top-notch technical support and resolving complex issues promptly.

Key Responsibilities

  • Deliver Exceptional Customer Service
  • Escalate Issues and Collaborate with Engineering Teams
  • Develop Knowledgebase Articles for Efficient Issue Resolution
  • Manage Customer Expectations and Competing Priorities
  • Conduct Research to Create Valuable Solutions and Content

Requirements

  • 2+ years of experience in Application Support or Development/Sustenance engineering
  • Expertise in Microsoft platform development and troubleshooting
  • C skills

What We Offer

  • A competitive salary of $85,000 per annum
  • The opportunity to work on cutting-edge technology
  • A dynamic and collaborative work environment
  • Ongoing training and professional development opportunities
  • The chance to make a meaningful impact on the success of our customers

Additional Information

This role requires flexibility, as occasional weekend work may be required. Willingness to work in rotational shifts is also essential. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.



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