Technical Support Specialist

2 days ago


Pune, Maharashtra, India MICHELIN Full time
Job Description

Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Review and work on security analysis based on reports generated through security tools
  • Monitor security incidents, manage incident response, and assess impact and priority
  • Manage service requests according to expected levels of service
  • Operate daily, weekly, monthly, quarterly, and yearly housekeeping activities
  • Contribute to user acceptance testing of projects related to our service offering
  • Contribute to knowledge article updates and EUX catalog maintenance

Requirements:

  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of security analysis and incident management


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