Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Techwise Digital. As a Technical Support Specialist, you will be responsible for providing top-notch technical support and assistance to our users experiencing issues with Mobius software.
Key Responsibilities:- Provide technical support and assistance to users experiencing issues with Mobius software
- Diagnose and resolve technical problems, including software malfunctions, user errors, and integration issues
- Implement production jobs into batch schedule and monitor the performance and availability of Mobius systems
- Conduct routine maintenance and updates to ensure optimal performance and implement security measures to protect the integrity and confidentiality of Mobius data
- Assist users with navigation and functionality of Mobius applications and develop and conduct training sessions to enhance user proficiency with Mobius tools
- Track, document, and manage support incidents using a ticketing system and analyze incident patterns to identify and address recurring issues
- Collaborate with cross-functional teams to implement permanent solutions and perform upgrade validations, assist with the integration of Mobius software with other enterprise systems, and configure Mobius applications to meet specific business needs and requirements
- Stay updated with the latest Mobius software releases, features, and best practices and participate in professional development activities to enhance technical skills
Requirements:
- Strong technical skills and experience with Mobius software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
- Ability to work collaboratively with cross-functional teams
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to the latest technology and tools
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