Senior Support Specialist

4 weeks ago


Pune, Maharashtra, India NielsenIQ Full time

Job Title: Senior Support Specialist

Job Summary:

We are seeking a highly skilled Senior Support Specialist to join our team. As a Senior Support Specialist, you will be responsible for providing technical support to our customers and resolving complex technical issues.

Key Responsibilities:

  • Analyze and resolve complex technical issues
  • Provide technical support to customers via phone, email, and chat
  • Collaborate with development teams to resolve technical issues
  • Develop and maintain technical documentation
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5 years of experience in technical support
  • Strong knowledge of technical support principles and practices
  • Excellent communication and problem-solving skills

About Us:

We are a leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.



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