Senior Technical Support Specialist
1 week ago
At BirlaSoft, we are seeking a skilled and detail-oriented Senior Technical Support Specialist to join our team.
The ideal candidate will possess excellent problem-solving skills, the ability to work in shifts, and experience with application support.
Key Responsibilities:
- Solve Level 1-2 tickets on the application efficiently
- Apply patches on test, UAT, and production servers as required
- Document root cause analysis of issues for future reference
- Communicate effectively with users regarding issue resolution
- Collaborate with Level 3 support for complex issues that require escalated assistance
- Develop and provide workarounds for resolved issues
What We Offer:
- A competitive salary of $80,000 - $100,000 per annum, commensurate with experience
- A comprehensive benefits package including health insurance, retirement plan, and paid time off
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
We value candidates who are proactive, self-motivated, and passionate about delivering exceptional customer service.
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