Senior Technical Support Specialist

1 week ago


Pune, Maharashtra, India BirlaSoft Full time

At BirlaSoft, we are seeking a skilled and detail-oriented Senior Technical Support Specialist to join our team.

The ideal candidate will possess excellent problem-solving skills, the ability to work in shifts, and experience with application support.

Key Responsibilities:

  • Solve Level 1-2 tickets on the application efficiently
  • Apply patches on test, UAT, and production servers as required
  • Document root cause analysis of issues for future reference
  • Communicate effectively with users regarding issue resolution
  • Collaborate with Level 3 support for complex issues that require escalated assistance
  • Develop and provide workarounds for resolved issues

What We Offer:

  • A competitive salary of $80,000 - $100,000 per annum, commensurate with experience
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

We value candidates who are proactive, self-motivated, and passionate about delivering exceptional customer service.



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