Senior Linux Technical Support Specialist

7 days ago


Pune, Maharashtra, India Red Hat India Private Limited Full time
About the Role

We are seeking a highly skilled Senior Linux Technical Support Specialist to join our team in Pune, India. As a key member of our Global Support Services team, you will be responsible for providing expert technical support to our enterprise customers across the globe.

Key Responsibilities:
  • Provide exceptional technical support to Red Hat enterprise customers via various communication channels, including phone, email, and online support tools.
  • Work with customers to diagnose complex problems, troubleshoot issues, and develop solutions to technical problems.
  • Develop and maintain in-depth knowledge of Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and storage and cloud solutions.
  • Collaborate with internal teams to promote creative solutions and improve customer satisfaction.
Requirements:
  • At least 3 years of experience in Linux administration in the enterprise sector, with a strong focus on problem-solving and troubleshooting.
  • Excellent understanding of Linux kernel, networking, and memory management.
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.
  • Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and other stakeholders at all levels.
What We Offer:
  • A competitive salary of ₹850,000 - ₹1,050,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities to enhance your skills and expertise.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • Flexible working arrangements, including remote work options, to balance work and personal life.


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