Technical Support Specialist

3 weeks ago

Pune, Maharashtra, India Red Hat India Private Limited Full time

About the Job

We are seeking a highly skilled Technical Support Specialist to join our Red Hat Global Support Services team in Pune, India.

As a Technical Support Specialist, you will become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for our enterprise customers.

You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively.

Key Responsibilities

  • Provide technical support to Red Hat enterprise customers
  • Work with Red Hat enterprise customers across the globe on a 24x7 basis
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Exceed customer expectations by providing outstanding customer service
  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system while working on customer issues

Requirements

  • 3+ years of Linux experience in the enterprise sector, with excellent administration skills
  • Thorough knowledge of the Linux kernel, networking, and memory management
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.

We are a leader in open source because of our open and inclusive environment, where the best ideas can come from anywhere and anyone.

Our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat

Our culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

We aspire to create an environment where everyone experiences equal opportunity and access, and where all voices are not only heard but also celebrated.

Equal Opportunity Policy (EEO)

We are proud to be an equal opportunity workplace and an affirmative action employer.

We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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