Salesforce Technical Support Specialist

4 weeks ago


Pune, Maharashtra, India Staff4Me Full time

At Staff4Me, we are seeking a highly skilled Salesforce Technical Support Specialist to join our team. As a Salesforce Technical Support Specialist, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system.

Key Responsibilities:

  • Respond to user inquiries and troubleshoot issues related to Salesforce CRM.
  • Collaborate with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
  • Assist with Salesforce configuration, data management, and system integrations.
  • Monitor system performance, identify and resolve any operational or technical issues.
  • Maintain accurate documentation of user issues, resolutions, and system processes.
  • Provide end-user training and support on Salesforce functionalities and best practices.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • At least 3 years of experience providing technical support for Salesforce CRM.
  • Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.
  • Experience with Salesforce configuration, data management, and system integrations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

We are looking for a detail-oriented and customer-focused individual with a strong understanding of Salesforce CRM and experience in providing technical support.



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