Salesforce Technical Support Specialist
4 weeks ago
At Staff4Me, we are seeking a highly skilled Salesforce Technical Support Specialist to join our team. As a Salesforce Technical Support Specialist, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system.
Key Responsibilities:
- Respond to user inquiries and troubleshoot issues related to Salesforce CRM.
- Collaborate with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
- Assist with Salesforce configuration, data management, and system integrations.
- Monitor system performance, identify and resolve any operational or technical issues.
- Maintain accurate documentation of user issues, resolutions, and system processes.
- Provide end-user training and support on Salesforce functionalities and best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- At least 3 years of experience providing technical support for Salesforce CRM.
- Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.
- Experience with Salesforce configuration, data management, and system integrations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
We are looking for a detail-oriented and customer-focused individual with a strong understanding of Salesforce CRM and experience in providing technical support.
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