Contract Support Specialist

2 weeks ago


Pune, Maharashtra, India Icertis Full time

About the Role:

We are seeking a skilled Contract Support Specialist to join our team at Icertis. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, ensuring they get the most out of our contract lifecycle management (CLM) platform.

Responsibilities:

  • Develop a deep understanding of our CLM platform and its features to effectively troubleshoot customer issues.
  • Work closely with customers to resolve issues, provide workarounds, and leverage your troubleshooting skills to deliver exceptional support.
  • Collaborate with internal teams to develop knowledgebase articles, reducing troubleshooting time and driving faster issue resolution.
  • Provide technical expertise, guidance, and mentorship to team members, participating in hiring processes.
  • Stay up-to-date with new product versions, continuously upgrading your knowledge to deliver the best possible support.

Requirements:

  • 3+ years of experience in an Application Support role.
  • Excellent database knowledge and troubleshooting skills, with expertise in SQL & Stored Procedures.
  • Experience with Windows Azure and Cloud Computing is a plus.
  • Deep understanding of customer support processes and tools, with the ability to follow defined processes.
  • Outstanding written and verbal communication skills, with the ability to coordinate, follow up, and drive issues to closure proactively.

About Icertis:

Icertis is the contract intelligence platform companies trust to keep them ahead. Our commitment to contract intelligence is grounded in our FORTE values – Fairness, Openness, Respect, Teamwork, and Execution – which guide all our interactions with employees, customers, partners, and stakeholders. We believe how we get there is as important as the destination.



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