Senior Software Engineer
4 weeks ago
At Icertis, we're pushing the boundaries of what's possible with contract lifecycle management (CLM). As a Contract Intelligence Specialist, you'll be working with our AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform to turn contracts from static documents into strategic advantage. You'll be structuring and connecting critical contract information that defines how an organization runs.
Responsibilities:
- Understand how our product works and how it's used by customers.
- Interact with customers to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Understand and fulfill enhancement requests received via customer use-cases.
- Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
- Define and track bugs for Development, and offer innovative ideas to improve product quality.
- Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery.
- Role may involve travel to customer locations.
Skills and Qualifications:
- 5+ year's previous experience in an Application Development/ Support or sustaining engineering role.
- Development and troubleshooting skills on the Microsoft platform, with expertise in C
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