Technical Support Specialist

15 hours ago

Pune, Maharashtra, India Icertis Full time

At Icertis, we're pushing the boundaries of what's possible with contract lifecycle management (CLM). Our AI-powered platform, Icertis Contract Intelligence (ICI), turns contracts from static documents into strategic advantage by structuring and connecting critical contract information.

About Us

We're a global leader in CLM, trusted by iconic brands and disruptive innovators to realize the intent of their combined 10 million contracts worth over $1 trillion. Our unwavering commitment to contract intelligence is grounded in our FORTE values – Fairness, Openness, Respect, Teamwork, and Execution.

The Role

We're seeking a skilled Technical Support Specialist to drive the effectiveness and efficiency of our customer support. As a key member of our team, you'll be responsible for addressing customer concerns, answering questions about our product features and capabilities, and providing technical expertise to customers across various industries.

You'll work closely with customers on-site and off-site to troubleshoot issues, develop knowledgebase articles to reduce troubleshooting time, and follow defined CRM processes to manage customer requests efficiently. Additionally, you'll provide guidance, mentorship, and innovative solutions to resolve complex problems.

Your Responsibilities
  • Understand our product's functionality and how it's used by customers.
  • Work closely with customers to answer questions about features and capabilities.
  • Develop knowledgebase articles to reduce troubleshooting time and drive faster issue resolution.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Provide technical expertise, guidance, and mentorship to team members.
  • Coordinate, follow up, follow through, and drive issues to closure proactively.
  • Listen attentively to customer issues and provide innovative workarounds or design solutions to fix problems.
  • Provide courteous, efficient, and professional technical support via phone and email.
  • Troubleshoot intermediate to advanced problems and recommend appropriate actions.
  • Use professional concepts and company policies to solve difficult problems imaginatively and practically.
  • Manage customer expectations and competing priorities.
Requirements
  • 2+ years of experience in an Application Support role.
  • 2+ year's previous experience in an Application Development/Sustenance engineering role.
  • Development and troubleshooting skills on the Microsoft platform, with expertise in C.
What We Offer

We offer a competitive salary range of $70,000-$90,000 per year, depending on location and experience. You'll also enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.

Please note that rotational shifts and weekend work may be required. If you're passionate about delivering exceptional customer experiences and have the necessary technical skills, we encourage you to apply.

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India MICHELIN Full time

    Job DescriptionJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Agivant Technologies India Private Limited Full time

    Job TitleTechnical Support SpecialistAgivant Technologies India Private Limited is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to our global client base and partners.Key Responsibilities:Provide Tier 1-3 SupportTroubleshootingIncident ManagementKnowledge...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India TRUMPF Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at TRUMPF.As a Technical Support Specialist, you will be responsible for providing quality technical support to customers, ensuring speedy recovery of breakdowns and reliability of repairs. You will also be responsible for performing high-quality installations, start-ups, and...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Emblaze Hiring Solutions Full time

    Providing Fast and Reliable Technical SupportAt Emblaze Hiring Solutions, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing fast and reliable technical support to our customers.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Key Responsibilities:As a Technical Support Specialist at White Force Outsourcing Pvt Ltd, you will be responsible for:Taking ownership of technical issues and working towards resolving them efficiently.Collaborating with the existing team to successfully triage technical support tickets.Providing exceptional support to customers, focusing on SQL and Oracle...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    **Key Responsibilities:**We are seeking a highly skilled Technical Support Specialist to join our team at White Force Outsourcing Pvt Ltd. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical solutions to our customers worldwide.**Key Skills and Qualifications:**Proven experience in...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Ascent Intellimation Full time

    Technical Support SpecialistAscent Intellimation seeks a skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and technical support for our IT and IOT products.ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chat.Identify and...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Virtusa Full time

    Job OverviewVirtusa is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical integration support for merchant integrations, resolving technical integration related queries, and identifying and addressing integration queries and issues.Key...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Quorum Software Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients across the energy value chain.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and other...

  • Technical Support Specialist

    1 week ago

    Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job OverviewVimerse Infotech Inc is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high-quality customer service and technical support to our US and Global clients.This is a 24x7 rotational shift position requiring strong problem-solving skills, attention to detail, and excellent communication skills.

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Ensono Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to provide first-level support for Ensono's associates and external clients. The successful candidate will be responsible for capturing and documenting relevant information, prioritizing issues, and investigating solutions.Key Responsibilities:Provide first-level support for computer...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Emblaze Hiring Solutions Full time

    Technical Support Role OverviewAt Emblaze Hiring Solutions, we offer a comprehensive range of technical support services designed to provide fast and efficient assistance to website or app users. Our team is committed to delivering exceptional support, available 24/7, to address any issues that may arise.Key ResponsibilitiesProviding expert technical...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India NICE Full time

    Technical Support SpecialistAt NICE, we're ambitious and game changers. We set high standards and execute beyond them. As a Technical Support Specialist, you'll be part of our global support team, providing state-of-the-art solutions for the Public Safety & Justice market.Key Responsibilities:Provide 2nd/3rd line engineering support to our...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India sterlingtechnolabs Full time

    **Job Title: VOIP and IT Systems Specialist**At Sterling Technolabs, we are seeking a highly skilled VOIP and IT Systems Specialist to join our team. As a key member of our IT department, you will be responsible for providing first-level support and troubleshooting for IT and VOIP issues.**Key Responsibilities:**Install, configure, and maintain VOIP systems,...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Agivant Technologies India Private Limited Full time

    Job Title: Technical Support SpecialistJob Summary:Agivant Technologies India Private Limited is seeking a skilled Technical Support Specialist to provide advanced technical support on Data based Software Product to a global client base and partners. The ideal candidate will have a strong background in Linux, networking, and scripting (bash/python) and...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Key Responsibilities:As a Technical Support Specialist at White Force Outsourcing Pvt Ltd, you will be responsible for:Taking ownership of technical issues and working towards resolving them in a timely manner.Collaborating with the existing team to successfully triage technical support tickets.Providing exceptional support to customers with expertise in SQL...

  • IT Technical Support Specialist

    2 days ago

    Pune, Maharashtra, India Secret Technologies India Full time

    About the JobWe are seeking a skilled IT Technical Support Specialist to join our team at Secret Technologies India, a leading software technology training and development company based in Pune.

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Key Responsibilities:As a Technical Support Specialist at White Force Outsourcing Pvt Ltd, you will be responsible for:Taking ownership of technical issues and working towards resolving them in a timely manner.Collaborating with the existing team to successfully triage technical support tickets.Providing exceptional support to customers, addressing their...

  • Technical Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

    Job Title: Technical Support Specialist - IT InfrastructureJob Summary: We are looking for a skilled IT support specialist to join our team at Vyom Labs Pvt Ltd. As a technical support specialist, you will be responsible for providing technical assistance to our clients and internal teams, focusing on IT infrastructure, Azure, and Office 365...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    **Job Summary:**We are seeking a skilled Technical Support Specialist to deliver exceptional technical support to our growing customer base.Key Responsibilities:Provide timely and effective technical support to customers via various communication channels.Collaborate with cross-functional teams to resolve complex technical issues.Develop and maintain...