Contract Lifecycle Manager
3 weeks ago
At Icertis, we're pushing the boundaries of what's possible with contract lifecycle management. Our team is looking for a skilled Contract Lifecycle Manager to join our ranks. The ideal candidate will have a deep understanding of contract management best practices and the ability to structure and connect critical contract information.
Responsibilities:
- Collaborate with customers to understand their contract management needs and provide expert guidance on our Icertis Contract Intelligence platform.
- Develop and implement functional solutions and configurations to enhance customer experiences.
- Work closely with the admin services team to deliver support services beyond level 3 support.
- Contribute to the development of knowledgebase articles and training materials to support customer self-sufficiency.
- Provide technical and functional expertise to team members.
- Adhere to defined CRM processes to manage customer requests efficiently.
Requirements:
- 6+ years of experience in an Application Support or Functional Consultant role.
- Proven track record of completing full or partial implementation cycles on functional requirements.
- Excellent communication and customer handling skills.
- Ability to work in rotational shifts and travel to customer locations.
- Deep understanding of customer support processes and tools.
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Contract Lifecycle Manager
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