IT Support Professional
5 days ago
We are seeking a skilled IT Support Professional to provide technical product support to our US clients and coordinate with internal teams.
About the JobThis role involves providing real-time remote technical support, troubleshooting and resolving application-related issues, and escalating bugs/issues in a timely manner. You will also be responsible for monitoring system performance, managing incidents, and collaborating with cross-functional teams.
Responsibilities- Provide technical product support to US clients via phone, email, or chat
- Troubleshoot and resolve application-related issues
- Escalate bugs/issues to backend teams and follow up until resolved
- Monitor system performance and manage incidents
- Collaborate with cross-functional teams to ensure timely resolution of issues
To be successful in this role, you should have:
- A strong analytical mindset and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Familiarity with remote support tools and ticketing systems
- Experience with incident management and root cause analysis
In return for your hard work and dedication, we offer:
- A competitive salary: $60,000 - $80,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous 401(k) matching program
- Opportunities for professional growth and development
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your resume and cover letter for consideration.
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