Tech Support Professional
3 weeks ago
At Radical Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Receive and respond to customer inquiries and issues in a timely and professional manner.
- Provide first-level technical support and resolutions to customer issues.
- Escalate complex issues to the relevant support teams as needed.
- Meet daily KPIs for customer satisfaction and support response times.
Requirements:
- 2-3 years of experience in a technical support or customer service role.
- Excellent written and verbal communication skills in English.
- Excellent troubleshooting and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to work in a 24x5 environment.
Preferred Qualifications:
- Graduate degree in Computer Science or a related field.
- Experience with ticketing systems and customer relationship management software.
- Knowledge of Windows, networking, and other technical systems.
We are no longer accepting applications for this position. Please check our website for other available opportunities.
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