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Highly Skilled IT Support Professional Wanted
1 month ago
Are you a highly skilled IT support professional looking for a new challenge? Look no further than WNS Global Services
About the RoleWe are seeking an experienced Sr. Program Analyst – TS, Service Desk to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring that all issues are resolved efficiently.
Your primary focus will be on providing exceptional customer service, troubleshooting complex IT issues, and working closely with our resolver groups to ensure that issues are routed to the right team and resolved in a timely manner.
What We're Looking For- Excellent Communication Skills: You possess excellent written and verbal communication skills in English, allowing you to effectively interact with clients and colleagues alike.
- ITIL Expertise: You have a solid understanding of ITIL best practices (at least V3) and can apply this knowledge to resolve complex IT issues.
- Customer Handling Experience: You have prior experience in handling customer complaints and providing solutions to their technical issues.
- Tech Savviness: You are proficient in supporting various IT systems, including hardware, software, and network infrastructure.
- Team Player: You are comfortable working independently as well as part of a team to debug application issues and provide solutions.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your level of experience. In addition to your base salary, you will also receive benefits such as health insurance, paid time off, and opportunities for career growth and development.
How to ApplyIf you are a motivated and results-driven IT professional looking for a new challenge, please submit your application along with your resume and cover letter.
