Client Service Representative

6 days ago


Pune, Maharashtra, India AuthBridge Full time
Job Description for Client Service Representative

We are seeking a highly skilled and experienced Client Service Representative to join our team at AuthBridge.

About the Role

The primary responsibility of this role is to manage end-to-end client queries, ensuring timely and effective resolution. This involves responding to client emails within defined timelines, adhering to the Service Level Agreement (SLA), and complying with defined processes and client expectations.

Key Responsibilities:
  • Manage client inquiries and resolve issues in a timely manner.
  • Respond to client emails within the specified timeframe.
  • Ensure adherence to the SLA and comply with defined processes.
  • Assist in resolving complex client requests or issues and provide suggestions.
  • Elevate issues as needed according to the escalation matrix.
  • Utilize Freshdesk Ticketing tool experience to efficiently manage client queries.
  • Handle inbound and outbound client calls as needed and provide support to resolve issues.
Required Skills and Qualifications:
  • Proven experience in client-facing roles, preferably in a similar industry.
  • Freshdesk Ticketing tool expertise.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet deadlines.
Estimated Salary: $60,000 - $80,000 per annumBenefits:
  • Growth opportunities within the company.
  • A dynamic and supportive work environment.


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