Client Service Representative
6 days ago
We are seeking a highly skilled and experienced Client Service Representative to join our team at AuthBridge.
About the RoleThe primary responsibility of this role is to manage end-to-end client queries, ensuring timely and effective resolution. This involves responding to client emails within defined timelines, adhering to the Service Level Agreement (SLA), and complying with defined processes and client expectations.
Key Responsibilities:- Manage client inquiries and resolve issues in a timely manner.
- Respond to client emails within the specified timeframe.
- Ensure adherence to the SLA and comply with defined processes.
- Assist in resolving complex client requests or issues and provide suggestions.
- Elevate issues as needed according to the escalation matrix.
- Utilize Freshdesk Ticketing tool experience to efficiently manage client queries.
- Handle inbound and outbound client calls as needed and provide support to resolve issues.
- Proven experience in client-facing roles, preferably in a similar industry.
- Freshdesk Ticketing tool expertise.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
- Growth opportunities within the company.
- A dynamic and supportive work environment.
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Client Service Representative
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Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full timeAssociate, Client Service Representative IWe're seeking a highly skilled Client Service Representative to join our Corporate Trust team. As a Client Service Representative, you will be responsible for providing exceptional customer service to clients, resolving issues, and ensuring timely and accurate delivery of services.Key Responsibilities:Provide expert...
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Client Service Representative
4 weeks ago
Pune, Maharashtra, India BNY Full timeBecoming a part of BNY's Corporate Trust business team as an Associate, Client Service Representative I is an exciting opportunity to grow and succeed in a dynamic environment. Our culture empowers employees to bring their unique perspective and ideas to the table, creating solutions that benefit businesses, communities, and people everywhere.As a leading...
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Customer Service Representative
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Airport Customer Service Representative
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Senior Client Service Manager
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Pune, Maharashtra, India IGT Solutions Full timeIGT Solutions is seeking a highly motivated Customer Service Representative - OTA Operations to join our team.The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients...
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Business Development Representative
4 weeks ago
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Customer Service Representative
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Customer Service Representative
1 month ago
Pune, Maharashtra, India eClerx Full timeInbound Chat RoleAbout the JobWe are seeking a skilled and motivated Customer Service Representative to join our team as a Chat Support Specialist.Key Responsibilities:Provide exceptional customer service to customers via chat, addressing their inquiries and resolving issues in a timely and professional manner.Proactively engage customers in conversation to...
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Customer Service Representative
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Pune, Maharashtra, India WNS Global Services Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team in India.
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Customer Service Representative
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