Customer Service Representative

5 days ago


Pune, Maharashtra, India IGT Solutions Full time

IGT Solutions is seeking a highly motivated Customer Service Representative - OTA Operations to join our team.

The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients through various channels.

About the Role:

This role involves working closely with customers to deliver outstanding service and resolve any issues related to travel arrangements. You will be required to manage bookings, handle customer inquiries, and ensure smooth transaction processes. This includes processing and managing customer bookings for flights, hotels, and other travel services through the online travel agency platform.

Key Responsibilities:

  • Booking Management: Accurately process and manage customer bookings, ensuring all details are correct and confirmations are sent promptly.
  • Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
  • Transaction Processing: Handle payment transactions and refunds, adhering to policies and procedures.
  • Data Management: Maintain and update customer records and booking data accurately, generating and reviewing reports as needed.
  • Compliance: Ensure compliance with policies, industry regulations, and company standards.

Requirements:

To be successful in this role, you should have 0-4 years of experience in customer service or a related field. A graduate degree is preferred, but not necessary. Excellent communication skills are essential, as well as the ability to work in a team environment.

Benefits:

We offer a competitive salary of ₹250,000 per annum, based on your qualifications and experience. Our company values diversity and inclusion, and we strive to create a non-discriminatory environment where everyone feels welcome and valued.



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