Customer Service Representative

2 weeks ago


Pune, Maharashtra, India UPS India Full time

Unlock a Rewarding Career at UPS India

We are committed to providing a workplace free of discrimination, harassment, and retaliation.

About the Role:

This is an exciting opportunity to join our team as a CUSTOMER SERVICE REPRESENTATIVE or BUSINESS OPERATIONS ASSOCIATE in UPS India. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences.

Job Responsibilities:

  • Data Entry and Management: Accurately and efficiently perform data entry tasks using Microsoft applications (Access, Excel, Word, etc.).
  • Operational Excellence: Meet all Key Performance Indicators (KPIs) and maintain high standards of productivity.
  • Communication and Collaboration: Foster strong relationships with colleagues and stakeholders through effective communication and teamwork.
  • Adaptability and Flexibility: Be flexible with shift timings and adapt to changing processes and requirements.

Skill Requirements:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills to interact with customers and colleagues.
  • Strong Typing Skills: Type accurately and efficiently with good typing speed for data entry tasks.
  • Attention to Detail: Maintain attention to detail in performing tasks and meet deadlines.
  • Analytical and Problem-Solving Skills: Apply analytical thinking and problem-solving skills to resolve issues efficiently.

Qualifications:

Bachelor's Degree: Hold a Bachelor's degree in any field.

Language Proficiency: Possess good communication skills in English.

Salary Information:

The estimated salary for this role is ₹ 4.5 lakhs - ₹ 6 lakhs per annum, depending on qualifications and experience.

Why Join Us?

At UPS India, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.



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