Customer Service Representative

3 weeks ago


Pune, Maharashtra, India Pranam Recruiters Full time

Job Title: Customer Service Representative - Night Shift

About the Role

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. This is a night shift role, working 5 days a week, where you will be responsible for handling customer inquiries and providing excellent service.

Key Responsibilities
  • Handle customer calls and respond to their queries in a professional and timely manner.
  • Resolve customer complaints and issues efficiently and effectively.
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • A minimum of 6 months of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • The ability to work independently and as part of a team.
  • Basic computer literacy and proficiency in using CRM software.
Benefits
  • A competitive salary of up to Rs. 30,000 per month (CTC).
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Regular performance reviews and feedback.
What We Offer
  • An estimated salary of approximately ₹29,617 per month, based on location and industry standards.
  • A comprehensive benefits package, including medical insurance and retirement planning.
  • A state-of-the-art workspace with modern technology and equipment.


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