Technical Support Representative
6 days ago
Job Title: Technical Support Representative - Pune
">About the Role:
">We are seeking a highly skilled and customer-focused Technical Support Representative to join our team in Pune. As a Technical Support Representative, you will be responsible for providing exceptional support to our clients through various communication channels.
">Key Responsibilities:
">- ">
- Respond to client inquiries via phone, email, or chat">
- Provide accurate and timely solutions to technical issues">
- Escalate complex issues to senior technicians as needed">
- Collaborate with internal teams to resolve issues">
- Maintain accurate records of client interactions">
Required Skills and Qualifications:
">To succeed in this role, you should have excellent communication skills, both written and verbal. You should also be able to work in a fast-paced environment and prioritize multiple tasks simultaneously. Additionally, you should have basic knowledge of computer systems and software applications.
">Preferred Qualifications:
">A bachelor's degree in a related field and 1-2 years of experience in a technical support role are preferred. However, we encourage candidates from diverse backgrounds to apply.
">Benefits:
">We offer a competitive salary range of ₹200,000 - ₹350,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
">Work Environment:
">You will work in a dynamic and supportive team environment with opportunities for growth and professional development. Our office is located in Pune, and we offer a flexible work schedule to accommodate your needs.
">How to Apply:
">If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application, including your resume and cover letter. We look forward to hearing from you
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