Technical Support Engineer Lead
2 weeks ago
Braves Technologies is a pioneering company that helps global technology companies build dedicated offshore software development teams in India.
As a Technical Support Representative, you will be the primary point of contact for customers, identifying technical issues and providing solutions to problems raised by their clients.
This role acts as an advocate for the customer and liaison between internal departments and external clients, requiring exceptional technical skills, judgment, investigation, and problem-solving abilities.
Main Responsibilities:
- Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
- Responsible for receiving, logging, and responding to all post-acceptance support requests.
- Identifies customer issues, finds solutions or proceeds with the escalation process.
- Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration.
- Documents clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.
- Proactively works with clients to ensure system uptime and optimal use of system functionality.
- Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.
- Provides clear answers, explanations, and resolutions to customers.
- Assists internal departments with ongoing project issues.
- Develops technical documentation, FAQs, and maintains a knowledge database.
Requirements:
- Experience in a Call Centre/Help Desk environment - 0-1 Year
- Knowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)
- Knowledge of hardware and software components.
- Strong communication skills including oral, written, and customer approach.
About the Role:
The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. The role offers a competitive package, including a hybrid work culture, flexible work timings, family group medical health insurance, group accidental insurance, leave encashments, regular fun and sports activities, birthday/anniversary celebrations, and other benefits.
-
Technical Lead
2 weeks ago
Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full timeWe are seeking an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. in Pune. This is a fantastic opportunity for a seasoned professional to lead our software engineering efforts and drive innovation.About the RoleThis is a challenging role that requires strong leadership skills, technical expertise, and experience in managing...
-
Lead Technical Support Expert
4 weeks ago
Pune, Maharashtra, India SailPoint Full timeSailPoint is a leading provider of identity security solutions, and we are seeking an exceptional Lead Technical Support Engineer to join our team. Based in Pune, this role offers a competitive salary of approximately ₹1,200,000 per annum.Job Description:This challenging position involves providing advanced technical support to our customers, as well as...
-
Lead Software Engineer
2 weeks ago
Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full timeJob Summary">We are seeking a highly skilled Lead Software Engineer - Cloud Infrastructure to join our team at SGS Technical Services Pvt. Ltd. This is an excellent opportunity for a seasoned professional to take on a leadership role and lead the technical decision-making process, provide mentorship to junior and mid-level developers, and contribute to the...
-
Technical Support Manager
1 month ago
Pune, Maharashtra, India Druva Full timeAbout the RoleDruva is seeking a highly skilled and experienced Technical Support Manager to lead our Global Technical Support organization. As a key member of our team, you will be responsible for leading a team of Tech Support Engineers who provide assistance to customers and partners in technical issue identification and resolution.Key...
-
Technical Support Team Lead
1 month ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the Job:The Red Hat Customer Experience and Engagement team is seeking an Associate Manager for Technical Support to join us in Pune, India. In this role, you will lead a team of technical associates who provide exceptional service to our enterprise customers. You will work collaboratively with global peers to drive initiatives and develop technical...
-
Technical Lead
6 days ago
Pune, Maharashtra, India Pine Labs Full timeExpertise in Payment SupportWe are seeking an experienced Technical Lead to lead a high-performing team in delivering exceptional technical support within the payments domain. As a key member of our team, you will drive support excellence, mentor team members, and ensure seamless resolution of complex technical issues while maintaining customer...
-
Technical Lead Software Engineer
5 days ago
Pune, Maharashtra, India TransUnion Full timeJob DescriptionWe are seeking an experienced Technical Lead Software Engineer to join our Fraud & ID development team at TransUnion. As a key member of the team, you will be responsible for leading the engineering of new revenue-generating functionality for our flagship product.The successful candidate will have a proven track record in software engineering,...
-
Senior Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our customers and internal stakeholders.
-
Azure Cloud Support Engineer Lead
4 weeks ago
Pune, Maharashtra, India BirlaSoft Full timeBirlaSoft is seeking a skilled Azure Cloud Support Engineer Lead to join our team. This role is perfect for an experienced professional looking to take their career to the next level.About the RoleWe are looking for a highly motivated and organized individual to lead our Azure support team. As a Cloud Support Engineer Lead, you will be responsible for...
-
Senior Technical Support Engineer
4 weeks ago
Pune, Maharashtra, India Nutanix Full timeAbout The OpportunityAre you a seasoned technical support professional with expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? If so, you would thrive in our team of leading technology specialists at Nutanix.About Your ManagerWe're led by Ikram Khan, Sr. Manager, Worldwide Support:A career built around customer support has given...
-
Technical Support Specialist
4 days ago
Pune, Maharashtra, India Wings Inc Full timeJob OverviewWe are seeking a highly skilled Technical Support Engineer to join our team at Wings Inc. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting complex issues, and collaborating with our development teams to ensure seamless product adoption.About the RoleThis is an excellent...
-
Technical Support Lead
1 week ago
Pune, Maharashtra, India Accops Full timeAbout the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Accops, a rapidly growing IT product company headquartered in Pune, India. The successful candidate will be responsible for providing technical support and solutions to our clients, ensuring timely deliveries and meeting Service Level Agreements (SLAs).Estimated...
-
Technical Architect
1 month ago
Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full timeAbout the Role:This is a challenging and rewarding opportunity for an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. As a Tech Lead, you will be responsible for providing technical guidance and support to our development team, ensuring the delivery of high-quality software solutions that meet our customers' needs.Key...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Rocket Software Full timeCompany Overview\rRocket Software Inc. is a leading provider of software solutions for the mainframe and mid-range markets.">Salary">The estimated annual salary for this position is $95,000-$110,000, depending on experience.Job Description">The Associate Technical Support Engineer will be responsible for providing Level 2 customer support primarily for...
-
Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India SailPoint Full timeSailPoint is a leading provider of identity management solutions, and we are seeking an experienced Technical Support Engineer to join our team in Pune, India.As a Technical Support Engineer at SailPoint, you will play a critical role in ensuring the success of our customers by providing timely and effective technical support via multiple channels, including...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India BirlaSoft Full timeAbout BirlaSoftBirlaSoft is a leading software development company that offers innovative solutions to businesses around the world.We are committed to delivering high-quality products and services that meet our clients' needs.Job DescriptionWe are seeking an experienced Technical Support Engineer - Application Expert to join our team.Job Responsibilities:To...
-
Technical Lead SAS Engineer
3 weeks ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeAt F337 Deutsche India Private Limited, Pune Branch, we are seeking a highly skilled Technical Lead SAS Engineer to join our team.The estimated annual salary for this position is ₹1,200,000 - ₹1,800,000, commensurate with experience.Job OverviewWe are looking for a seasoned SAS professional to lead our team in developing and maintaining complex data...
-
Technical Support Specialist at MICHELIN
2 weeks ago
Pune, Maharashtra, India MICHELIN Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. This is a key role in ensuring the smooth operation of our support functions, and we need someone with excellent technical skills and a passion for providing exceptional customer service.About the RoleThis is an exciting opportunity to work with a...
-
Technical Lead
2 weeks ago
Pune, Maharashtra, India Larsen & Toubro Full time**Company Overview**Larsen & Toubro, a leading international engineering and construction company, is seeking a highly skilled Technical Lead to join our team.**Estimated Salary:** $150,000 - $200,000 per annum**Job Description:** As a Technical Lead, you will be responsible for guiding a team of engineers in the development of high-quality software...
-
Global Technical Lead
4 weeks ago
Pune, Maharashtra, India AppZen Full timeAbout Us:AppZen is a pioneering force in autonomous spend-to-pay software, revolutionizing the way organizations approach enterprise spend management. Our patented AI technology seamlessly integrates with existing accounts payable, expense, and card workflows to provide real-time insights, ensuring smarter business decisions.We partner with global...