Technical Support Engineer
3 days ago
BirlaSoft is a leading software development company that offers innovative solutions to businesses around the world.
We are committed to delivering high-quality products and services that meet our clients' needs.
Job DescriptionWe are seeking an experienced Technical Support Engineer - Application Expert to join our team.
Job Responsibilities:- To work in shifts, providing technical support to our clients during critical periods.
- To resolve Level 1 and Level 2 tickets efficiently, minimizing downtime and ensuring customer satisfaction.
- To apply patches on test, UAT, and Production Servers, ensuring seamless updates and minimal disruption.
- To document root cause analysis of issues, maintaining a knowledge base for future reference.
- To communicate effectively with users, providing timely and accurate information on issues and resolutions.
- To collaborate with Level 3 engineers on complex issues that require advanced troubleshooting.
- To develop workarounds for issues, ensuring minimal impact on business operations.
- To create and maintain a Knowledge Management database for solved issues, sharing best practices across the team.
- Minimum 3 years of experience in technical support or a related field.
- Strong understanding of application patching, testing, and deployment processes.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
- A competitive salary of $75,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, allowing for relaxation and rejuvenation.
- Opportunities for professional growth and development, including training and certification programs.
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