Technical Support Engineer

3 days ago


Pune, Maharashtra, India BirlaSoft Full time
About BirlaSoft

BirlaSoft is a leading software development company that offers innovative solutions to businesses around the world.

We are committed to delivering high-quality products and services that meet our clients' needs.

Job Description

We are seeking an experienced Technical Support Engineer - Application Expert to join our team.

Job Responsibilities:
  • To work in shifts, providing technical support to our clients during critical periods.
  • To resolve Level 1 and Level 2 tickets efficiently, minimizing downtime and ensuring customer satisfaction.
  • To apply patches on test, UAT, and Production Servers, ensuring seamless updates and minimal disruption.
  • To document root cause analysis of issues, maintaining a knowledge base for future reference.
  • To communicate effectively with users, providing timely and accurate information on issues and resolutions.
  • To collaborate with Level 3 engineers on complex issues that require advanced troubleshooting.
  • To develop workarounds for issues, ensuring minimal impact on business operations.
  • To create and maintain a Knowledge Management database for solved issues, sharing best practices across the team.
Requirements:
  • Minimum 3 years of experience in technical support or a related field.
  • Strong understanding of application patching, testing, and deployment processes.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
Benefits:
  • A competitive salary of $75,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, allowing for relaxation and rejuvenation.
  • Opportunities for professional growth and development, including training and certification programs.
Estimated Salary: $75,000 per annum

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