Technical Support Engineer II

3 days ago


Pune, Maharashtra, India Madison Logic Full time
About Madison Logic

Our team is dedicated to reshaping B2B marketing and delivering exceptional results. As a truly global company, we take pride in the diverse backgrounds and skills of our team members.

When joining Madison Logic, you are committing to giving 100% and always striving for excellence. Work with an incredible group of people who care about your growth and success as much as they care about their own.

We value our team members and believe our success starts with them.

About the Role

As a Technical Support Engineer, you will provide top-notch tier II level support, addressing hardware and software issues through effective problem recognition, research, and resolution. You will assist and train inexperienced or non-technical end users, ensuring they effectively utilize various software packages. In this role, you will foster strong relationships with both internal and external stakeholders to enhance the credibility and functionality of our products.

Key Responsibilities:

• Provide exceptional technical support, resolving hardware and software issues through thorough analysis and problem-solving

• Assist and train end users on software packages and ensure they understand the capabilities and limitations of our products

• Foster strong relationships with internal and external stakeholders to build credibility and enhance product functionality

• Create and maintain comprehensive knowledge bases for internal and external users

• Record and maintain accurate information within our ticketing system

• Provide clear and concise written and verbal communication to ensure effective collaboration with team members and stakeholders

Requirements

To succeed in this role, you will need:

• University degree +5 years of experience in a technical support environment

• A minimum of 2 years of experience as a Support Engineer

• 1+ years of experience with AWS tools and services

• 1+ years of experience with technical application systems

• Demonstrated knowledge of database architecture and systems configuration

• Working knowledge of SQL

About Us

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. We value our team members and believe our success starts with them.

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