Technical Operations Manager II

6 days ago

Pune, Maharashtra, India TripleLift Full time

About Us

At TripleLift, we're a team of innovators who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Job Summary

We're seeking a skilled Technical Operations Manager II to join our Technical Services function. The ideal candidate will have experience in online advertising, technical support, and customer success, with a proven track record of analyzing marketplaces and optimizing campaigns.

Responsibilities

  • Manage DSP escalations, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible
  • Address integration liquidity blockers by examining system interactions and data flows to identify and resolve issues
  • Actively manage discrepancies between TripleLift and partner
  • Develop custom dashboards and alerting to monitor and track the success of new DSP initiatives
  • Analyze historical spend and health trends to identify aberrations and provide cross-functional teams with valuable business insights
  • Effectively optimize QPS to meet partner KPIs and maintain profitability for TripleLift
  • Understand the technical and commercial flows across products to motivate product improvements and efficiency in team triage
  • Coordinate with Product, Engineering and other specialist solutions teams in identifying, reporting and resolving product issues and wider problems

Requirements

  • 3+ years of online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
  • Demonstrated service-driven mindset that prioritizes customer needs
  • Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization
  • Excellent troubleshooting, analytical, and problem-solving capabilities
  • Strong quantitative skills, including experience in statistics
  • Expertise with data exploration tools such as Excel, Looker, Tableau, iPython, etc.
  • Strong systems-thinking capacity
  • Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
  • Outstanding oral and written communication skills, including conveying technical concepts
  • Excellent organizational skills and attention to detail

What We Offer

TripleLift offers competitive compensation and a dynamic work environment. If you're passionate about online advertising and have a strong technical background, we encourage you to apply.

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