Technical Support Engineer

1 week ago


Pune, Maharashtra, India Druva Full time

About Druva:

Druva is a pioneer in data resiliency, providing a cloud-based solution that simplifies data protection and management. As a Technical Support Engineer, you will be part of a worldwide team of highly skilled engineers who craft and deliver exceptional customer experiences.

Key Responsibilities:

• Provide technical support for Druva products, ensuring customer success and satisfaction.

• Collaborate with the support team, Engineering, Solutions Delivery, Sales, and Product Management to deliver superior service and support.

• Troubleshoot issues, identify root causes, and implement effective solutions.

• Analyze exceptions and logs to improve product usability and end-user experience.

• Ensure knowledge management and data capture processes are adhered to, and encourage the creation of knowledge base articles.

• Manage communications with customers to maintain positive relationships.

Requirements:

• Bachelor's degree in a technical field and 3+ years of relevant experience.

• Excellent communication skills, both written and verbal.

• Good understanding of backup and recovery concepts, disaster recovery, and cloud infrastructure.

• Experience with server backup applications, security, and troubleshooting tools.

• Fundamental knowledge of storage technologies and hands-on experience with VMware, HyperV, and Nutanix technologies.



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