Current jobs related to Technical Support Engineer Lead - Pune, Maharashtra - SailPoint
-
Technical Support Team Lead
3 weeks ago
Pune, Maharashtra, India Ridecell Full timeWe are seeking a seasoned Technical Support Team Lead who can lead our team of technical support engineers. This role will be responsible for managing a team of technical support engineers.As a Technical Support Team Lead, you will play a pivotal role in building a positive customer experience by validating new features, helping with post-launch support, and...
-
Technical Support Lead
1 month ago
Pune, Maharashtra, India LotusFlare Full timeJob SummaryWe are seeking a highly skilled Technical Support Lead to join our team at LotusFlare. The successful candidate will be responsible for leading and managing our technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists.Key ResponsibilitiesLead and manage the technical support team, providing guidance,...
-
Technical Support Team Lead
3 weeks ago
Pune, Maharashtra, India Ridecell Full timeWe are seeking a seasoned Technical Support Manager to lead our team of technical support engineers in delivering exceptional customer experiences. As a key member of our Engineering team at Ridecell, you will play a pivotal role in building a positive customer experience by validating new features, assisting with post-launch support, and...
-
Lead Technical Support Expert
1 week ago
Pune, Maharashtra, India SailPoint Full timeSailPoint is a leading provider of identity security solutions, and we are seeking an exceptional Lead Technical Support Engineer to join our team. Based in Pune, this role offers a competitive salary of approximately ₹1,200,000 per annum.Job Description:This challenging position involves providing advanced technical support to our customers, as well as...
-
Technical Support Engineer
1 month ago
Pune, Maharashtra, India Fiserv Full timeAbout FiservFiserv is a global leader in payments and financial technology, serving clients in over 100 countries. Our mission is to deliver superior value through leading technology, targeted innovation, and excellence in everything we do.Job Title: Professional, Client Tech Support EngineeringWe're seeking a skilled Technical Support Engineer to join our...
-
Technical Support Team Lead
4 weeks ago
Pune, Maharashtra, India LotusFlare Full timeJob SummaryWe are seeking a highly skilled Technical Support Lead to join our team at LotusFlare. As a Technical Support Lead, you will be responsible for leading and managing our technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists.Key ResponsibilitiesLead and manage the technical support team, providing...
-
Technical Support Team Lead
3 weeks ago
Pune, Maharashtra, India LotusFlare Full timeJob SummaryLotusFlare is seeking a highly skilled Technical Support Lead to oversee the day-to-day operations of the support team. The ideal candidate will have 5+ years of experience in technical support and excellent communication skills.Key ResponsibilitiesLead and manage the technical support team, providing guidance and mentorship to fellow tech support...
-
Technical Support Lead
4 weeks ago
Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full timeAt Global Payments Asia-Pacific India Private Limited, we are committed to delivering best-in-class payment technology and software solutions.Technical Support LeadWe are seeking an experienced Technical Support Lead to join our dynamic team. In this role, you will be responsible for ensuring quality service and operational performance meets or exceeds...
-
Technical Support Lead
4 weeks ago
Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full timeAt Global Payments Asia-Pacific India Private Limited, we are seeking a highly skilled Technical Support Lead to join our team. This role is responsible for ensuring quality service and operational performance meets or exceeds expectations.Key Responsibilities:Provide Level 2 & 3 Application Support for all applications within Projects.Leads and develops a...
-
"Technical Lead Engineer"
3 weeks ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeJob Title: Technical Lead EngineerJob Summary:We are seeking a highly skilled Technical Lead Engineer to join our team at F337 Deutsche India Private Limited, Pune Branch. The successful candidate will be responsible for leading the resolution of technical issues, developing solutions, and maintaining detailed documentation.Key Responsibilities:- Oversee the...
-
Technical Support Lead
1 month ago
Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full timeJob SummaryThe Technical Support Lead will be responsible for ensuring quality service and operational performance meets or exceeds expectations. This role requires technical knowledge, adaptability, great customer service, hands-on execution, and a strong drive for maintaining application availability and resiliency.Key ResponsibilitiesProvide Level 2 & 3...
-
Lead Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India SailPoint Full timeJob Description: As a Lead Technical Support Engineer at SailPoint, you will be responsible for leading and mentoring a team of technical support engineers while providing advanced technical support to customers. Your expertise in cloud and enterprise security will be instrumental in resolving complex technical issues and ensuring high-quality service...
-
Pune, Maharashtra, India SailPoint Full timeJob SummaryWe are seeking a highly skilled Lead Technical Support Engineer to join our team at SailPoint. As a key member of our support team, you will be responsible for leading and mentoring a team of technical support engineers while providing advanced technical support to our customers.Responsibilities:Lead and mentor a team of technical support...
-
Technical Support Manager
1 month ago
Pune, Maharashtra, India Druva Full timeAbout the RoleDruva is seeking a highly skilled Technical Support Manager to lead our Global Technical Support organization. As a Technical Support Manager, you will be responsible for leading a team of Tech Support Engineers who provide assistance to customers and partners in technical issue identification and resolution.Key ResponsibilitiesLead a team of...
-
Senior Technical Support Engineer
1 month ago
Pune, Maharashtra, India SailPoint Full timeJob SummarySailPoint is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing advanced technical support to our customers, resolving complex technical issues, and leading a team of technical support engineers.Key ResponsibilitiesProvide advanced technical...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Druva Full timeAbout Druva:Druva is a pioneer in data resiliency, providing a cloud-based solution that simplifies data protection and management. As a Technical Support Engineer, you will be part of a worldwide team of highly skilled engineers who craft and deliver exceptional customer experiences.Key Responsibilities:• Provide technical support for Druva products,...
-
Technical Support Manager
3 weeks ago
Pune, Maharashtra, India Druva Full timeAbout the RoleDruva is seeking a highly skilled and experienced Technical Support Manager to lead our Global Technical Support organization. As a key member of our team, you will be responsible for leading a team of Tech Support Engineers who provide assistance to customers and partners in technical issue identification and resolution.Key...
-
Technical Support Team Lead
3 weeks ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the Job:The Red Hat Customer Experience and Engagement team is seeking an Associate Manager for Technical Support to join us in Pune, India. In this role, you will lead a team of technical associates who provide exceptional service to our enterprise customers. You will work collaboratively with global peers to drive initiatives and develop technical...
-
Technical Support Operations Lead
2 weeks ago
Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full timeAt Global Payments Asia-Pacific India Private Limited, we make it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with...
-
Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India Knorex Full timeAbout KnorexA cutting-edge advertising technology company, Knorex delivers Precision Performance Marketing products and solutions to leading brands and media agencies. With its full-stack platform, Knorex XPO provides the technology to deliver the right marketing message to the right audience at the right moment and place, underpinned by a multi-layered...
Technical Support Engineer Lead
1 month ago
SailPoint is seeking a highly skilled Technical Support Engineer Lead to join our team. As a key member of our support team, you will be responsible for leading and mentoring a team of technical support engineers while providing advanced technical support to our customers.
Responsibilities- Lead and mentor a team of technical support engineers to ensure high-quality service delivery and resolve complex technical issues.
- Oversee support operations, including incident management, problem-solving, and technical troubleshooting.
- Provide advanced technical support to SailPoint customers via multiple channels, including ticketing systems, telephone, email, and remote access.
- Act as a primary point of contact for support and escalation management to assist with resolving product issues from high-priority clients.
- Collaborate with DevOps, Sustaining, Engineering, and the Support team to help solve Out-Of-The-Box issues.
- Deliver product fixes and patches to customers.
- Document problem solutions in the company knowledge base.
- Collaborate with Sales, Marketing, and Engineering to improve product service, design, and quality.
- Present technical concepts in detail and provide 24x7 on-call support via the rotational schedule.
- Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
- 10+ years of professional software support experience, preferably in enterprise security software/SaaS product companies.
- Develop and maintain deep technical knowledge of SailPoint's products and services.
- Proven track record of aggressive troubleshooting techniques, effective use of all available resources, and knowledge of other technical professionals.
- Knowledge of cloud platforms (e.g., AWS, Azure) and security protocols (e.g., SAML, OAuth).
- Experience with web technologies, database administration, and operating systems.
- Excellent written and verbal communication skills, with experience communicating with international clients.
- Proven ability to listen and empathize with clients' situations and understand when to employ different interpersonal interaction techniques.
- Willingness to improve yourself and fellow team members in relevant technologies.
- Willingness to work in rotational shifts.
- Experience with identity management applications IDM/IAM from vendors like SailPoint, Oracle, IBM, etc.
- Proficiency in identity and access management solutions/applications from vendors such as SailPoint, Oracle, IBM, and Okta.
- Software development experience with an object-oriented language.
- Experience with Microsoft Active Directory, Exchange, and SharePoint.
- Experience developing or troubleshooting Java applications in an enterprise environment.
- Ability to think creatively when troubleshooting and not allowing a brick wall to stop you.
- Log4j or other logging system configuration experience for Java-based applications.
- .Net error troubleshooting.
- Browser compatibility testing on multiple OS platforms.
- Java, Ant, and software build-related technologies.
- Networking knowledge and exposure to application server clusters.
SailPoint is an equal opportunity employer and welcomes everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
