Associate Technical Support Engineer
4 weeks ago
Job Description
As a Technical Support Engineer at Rocket Software, you will be responsible for providing world-class support to our customers and partners. Your primary mission will be to assist customers with questions and problems regarding Rocket Software products' installation, setup, configuration, and functionality.
Key Responsibilities:
- Assist customers with troubleshooting and resolving issues related to Rocket Software products.
- Develop creative solutions to unusual requests and provide telephone support to customers.
- Learn complex concepts behind Rocket Software products to assist and guide customers in developing their iCluster solutions.
- Work as part of a team with limited direction to provide Level 2 customer support.
Requirements:
- Excellent communication skills.
- 4+ years of technical engineering support experience.
- Advanced-level technical skills and an understanding of workflow processes.
- Ability to grasp complex technical issues and explain them in a straightforward manner.
- Minimum of five years of IBM System i experience.
Preferred Qualifications:
- Experience in Disaster Recovery.
- Experience with High Availability solutions.
- Experience with IBM Power HA.
- Experience in Business Continuity.
- Certification on IBM iSeries.
What We Offer:
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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