Associate Technical Support Engineer

4 weeks ago


Pune, Maharashtra, India Rocket Software Full time

Job Description

As a Technical Support Engineer at Rocket Software, you will be responsible for providing world-class support to our customers and partners. Your primary mission will be to assist customers with questions and problems regarding Rocket Software products' installation, setup, configuration, and functionality.

Key Responsibilities:

  • Assist customers with troubleshooting and resolving issues related to Rocket Software products.
  • Develop creative solutions to unusual requests and provide telephone support to customers.
  • Learn complex concepts behind Rocket Software products to assist and guide customers in developing their iCluster solutions.
  • Work as part of a team with limited direction to provide Level 2 customer support.

Requirements:

  • Excellent communication skills.
  • 4+ years of technical engineering support experience.
  • Advanced-level technical skills and an understanding of workflow processes.
  • Ability to grasp complex technical issues and explain them in a straightforward manner.
  • Minimum of five years of IBM System i experience.

Preferred Qualifications:

  • Experience in Disaster Recovery.
  • Experience with High Availability solutions.
  • Experience with IBM Power HA.
  • Experience in Business Continuity.
  • Certification on IBM iSeries.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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