Senior Technical Support Specialist

1 week ago


Pune, Maharashtra, India Acoustic Full time

Job Summary

As a Senior Support Engineer at Acoustic, you will leverage your technical expertise to troubleshoot and resolve complex customer issues across our product suite. This role requires a strong understanding of web technology, APIs, and software development.

Key Responsibilities

  • Provide technical expertise to customer support teams, working on complex technical problems and escalated customer issues.
  • Conduct research to find solutions to customer-reported issues.
  • Evaluate and escalate cases to the Product and Engineering team.
  • Collaborate with cross-functional teams to resolve internal and customer issues.
  • Develop deep technical understanding and become certified on Acoustic software products.

Requirements

To be a good fit for this role, you will have:

  • A bachelor's degree in Mathematics, Computer Science, Electrical Engineering, or equivalent related field.
  • 3+ years of technical support experience in an enterprise software company.
  • Formal training in web technology and academic understanding of applications and code.
  • Knowledge of HTML, APIs, Java, XML, and basic networking.
  • Programming knowledge in SQL, Java, JavaScript, Python, jQuery, JSON, and/or PHP.
  • Experience with mobile technologies and concepts, such as Android/iOS applications and associated languages.
  • Understanding of web systems and proven customer relationship skills.

Preferred Qualifications

Coding skills in Java, experience with mobile technologies, and second or third-line support experience are preferred but not required.



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