Senior Technical Support Specialist
1 week ago
Job Summary
As a Senior Support Engineer at Acoustic, you will leverage your technical expertise to troubleshoot and resolve complex customer issues across our product suite. This role requires a strong understanding of web technology, APIs, and software development.
Key Responsibilities
- Provide technical expertise to customer support teams, working on complex technical problems and escalated customer issues.
- Conduct research to find solutions to customer-reported issues.
- Evaluate and escalate cases to the Product and Engineering team.
- Collaborate with cross-functional teams to resolve internal and customer issues.
- Develop deep technical understanding and become certified on Acoustic software products.
Requirements
To be a good fit for this role, you will have:
- A bachelor's degree in Mathematics, Computer Science, Electrical Engineering, or equivalent related field.
- 3+ years of technical support experience in an enterprise software company.
- Formal training in web technology and academic understanding of applications and code.
- Knowledge of HTML, APIs, Java, XML, and basic networking.
- Programming knowledge in SQL, Java, JavaScript, Python, jQuery, JSON, and/or PHP.
- Experience with mobile technologies and concepts, such as Android/iOS applications and associated languages.
- Understanding of web systems and proven customer relationship skills.
Preferred Qualifications
Coding skills in Java, experience with mobile technologies, and second or third-line support experience are preferred but not required.
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