Associate Technical Support Engineer

1 month ago


Pune, Maharashtra, India IDeaS Revenue Solutions Full time

Unlock your potential in a dynamic and innovative environment at IDeaS Revenue Solutions.

We're seeking a skilled Associate Technical Support Engineer to join our team, responsible for resolving client business, decision, and technical issues via client portal support cases, real-time chat, and verbal communication.

As a key member of our team, you will contribute to the quality of system forecasts and decisions, ensuring client retention.

Key responsibilities include:

  • Resolving basic technical, business, or decision issues for clients
  • Ensuring client questions are resolved accurately within pre-defined resolution timeframes
  • Effectively communicating with clients via client portal support cases, real-time chat, or verbal communication
  • Interacting with internal clients, such as Enterprise Client Relationship Managers and Quality Assurance teams
  • Assisting in special departmental projects

Requirements include:

  • Bachelor's degree or diploma in Hotel Management or an analytically rigorous field
  • At least 6 months to 1-year experience in supporting enterprise clients via real-time chat
  • Organizational, planning, analytical, and problem-solving skills
  • Good communication skills - both written and verbal
  • Readiness to work in shifts in a 24*7 environment, predominantly the night shift

At IDeaS, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.



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