Technical Support Specialist

3 days ago


Pune, Maharashtra, India Mindpool Technologies Full time

Job Title: Associate Service Desk

About the Role:

Mindpool Technologies is seeking a highly skilled and motivated Associate Service Desk professional to join our team in Pune. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and chat.
  • Resolve customer issues efficiently and effectively, escalating complex problems to senior technicians as needed.
  • Utilize troubleshooting skills and technical knowledge to resolve desktop and third-party application issues.
  • Manage and prioritize tickets in a timely manner, ensuring high levels of customer satisfaction.
  • Work collaboratively with the support team to achieve team goals and objectives.

About Mindpool Technologies:

Mindpool Technologies is a leading development and digital marketing firm with a decade-long experience in delivering high-quality solutions to clients. Our team of certified professionals is dedicated to providing exceptional customer service and support.



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