Technical Support Team Lead

2 months ago

Pune, Maharashtra, India Red Hat India Private Limited Full time

About the Job:

The Red Hat Customer Experience and Engagement team is seeking an Associate Manager for Technical Support to join us in Pune, India. In this role, you will lead a team of technical associates who provide exceptional service to our enterprise customers. You will work collaboratively with global peers to drive initiatives and develop technical team members. We need someone with experience managing teams in a fast-paced, technological environment, along with a passion for improving the customer experience.

Key Responsibilities:

  • Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL).
  • Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers.
  • Manage customer escalations with highly technical support requests from enterprise customers via phone and web, maintaining a high level of customer satisfaction.
  • Promote and guide continuous professional and personal development of team members.
  • Improve knowledge management, customer-centric support, and issue problem solving.
  • Coordinate improvement programs for global support processes and procedures.
  • Collaborate daily with other front-line global centers and teams within Red Hat to prioritize customer requests.
  • Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers.
  • Receive assignments in the form of objectives and define how to utilize resources to meet schedules and goals.
  • Provide guidance to associates within established company policies; recommend changes to policies and procedures.
  • Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue.
  • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
  • Act as an adviser to associates to meet schedules and resolve technical problems.

Requirements:

  • Previous commercial experience in a customer service or technical support environment in a technology-oriented company or department.
  • Proven ability to learn and apply new skills and processes quickly, and coach and teach others.
  • Demonstrated experience managing a team with customer focus and service orientation.
  • The following are considered a plus:
  • Commercial Linux experience in the enterprise sector.
  • Knowledge of support systems and tools.
  • Appreciation and passion for open source software.
  • Ability to identify potential, develop people, and motivate and build a team.
  • Solid troubleshooting skills and a passion for problem solving and investigation.
  • Ability to handle multiple tasks at once, prioritize, and work under pressure.
  • Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions.
  • Solid leadership and coaching skills.
  • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates.
  • Good written and verbal English communication skills.

  • Technical Lead

    4 weeks ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    We are seeking an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. in Pune. This is a fantastic opportunity for a seasoned professional to lead our software engineering efforts and drive innovation.About the RoleThis is a challenging role that requires strong leadership skills, technical expertise, and experience in managing...

  • IT Support Team Lead

    4 weeks ago

    Pune, Maharashtra, India Quorum Software Full time

    Job Title: IT Support Team LeadWe are seeking an experienced IT Support Team Lead to join our team at Quorum Software in Pune, India. As a key member of our support operations team, you will be responsible for leading and managing a team of technical support professionals who provide high-quality service delivery to our customers.About Quorum SoftwareQuorum...

  • Technical Support Team Lead for Cloud-Based Software

    2 weeks ago

    Pune, Maharashtra, India XTENTEAM SOLUTIONS LLP Full time

    Job SummaryWe are seeking an experienced Technical Support Team Lead to join our team at XTENTEAM SOLUTIONS LLP. The successful candidate will be responsible for providing technical leadership, guiding the Application/Technical Support team's workload, and ensuring compliance with agile processes.

  • Technical Support Team Lead for DevOps Toolchain Disruption

    1 week ago

    Pune, Maharashtra, India Luxoft Full time

    About the Role:We are seeking an experienced Technical Support Team Lead to join our team at Luxoft. As a key member of our technical support group, you will be responsible for providing high-quality technical support to our customers and ensuring the smooth operation of our DevOps toolchains.Key Responsibilities:Triage and resolve complex technical issues...

  • Technical Support Operations Lead

    1 week ago

    Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time

    Job Description: Technical Support Operations LeadLocation: Pune, IndiaSalary Estimate: ₹1,200,000 - ₹1,800,000 per annumWe are seeking a highly motivated and experienced Technical Support Operations Lead to join our team in Pune, India. The successful candidate will be responsible for leading the technical support operations team, ensuring timely...

  • Technical Architect

    2 months ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    About the Role:This is a challenging and rewarding opportunity for an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. As a Tech Lead, you will be responsible for providing technical guidance and support to our development team, ensuring the delivery of high-quality software solutions that meet our customers' needs.Key...

  • Technical Support Lead

    3 weeks ago

    Pune, Maharashtra, India Accops Full time

    About the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Accops, a rapidly growing IT product company headquartered in Pune, India. The successful candidate will be responsible for providing technical support and solutions to our clients, ensuring timely deliveries and meeting Service Level Agreements (SLAs).Estimated...

  • Technical Lead

    3 weeks ago

    Pune, Maharashtra, India Pine Labs Full time

    Expertise in Payment SupportWe are seeking an experienced Technical Lead to lead a high-performing team in delivering exceptional technical support within the payments domain. As a key member of our team, you will drive support excellence, mentor team members, and ensure seamless resolution of complex technical issues while maintaining customer...

  • Senior IT Technical Lead

    1 week ago

    Pune, Maharashtra, India ALABTY RECRUITMENT SERVICES Full time

    Job OverviewWe are seeking a highly skilled Senior IT Technical Lead to lead our application support team. As the ideal candidate, you will possess strong leadership skills, advanced SQL expertise, and experience in application deployment and troubleshooting.About the RoleTeam Leadership: You will oversee a team of technical professionals, ensuring timely...

  • Audio Visual Technical Lead and Support Expert

    4 weeks ago

    Pune, Maharashtra, India Kinly Full time

    About the Role: We are seeking an experienced Audio Visual Technical Lead and Support Expert to join our team at Kinly. This role is a critical part of our organization, requiring strong leadership skills and technical expertise to manage and support complex AV systems.

  • Technical Support Lead

    1 week ago

    Pune, Maharashtra, India ACCOPS SYSTEMS PRIVATE LIMITED Full time

    Senior Network Security EngineerExperience Range: 10 years.We are seeking a highly skilled Senior Network Security Engineer to join our team at ACCOPS SYSTEMS PRIVATE LIMITED. This role requires strong technical skills and experience in network security, with a focus on protecting against various types of threats.Key Responsibilities:To provide solutions,...

  • Lead Software Engineer

    4 weeks ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    Job Summary">We are seeking a highly skilled Lead Software Engineer - Cloud Infrastructure to join our team at SGS Technical Services Pvt. Ltd. This is an excellent opportunity for a seasoned professional to take on a leadership role and lead the technical decision-making process, provide mentorship to junior and mid-level developers, and contribute to the...

  • Technical Team Lead for Client Operations

    4 weeks ago

    Pune, Maharashtra, India BNY Full time

    Company OverviewBNY Mellon is a leading global financial services institution that provides asset management, investment management, and other financial services to institutional clients worldwide. We are committed to excellence in serving our clients and communities. Job Description:As a Technical Team Lead for Client Operations, you will be responsible for...

  • Network Support Team Leader

    4 weeks ago

    Pune, Maharashtra, India YOU Broadband India Limited Full time

    About the RoleWe are seeking a highly skilled Network Support Team Leader to join our team at YOU Broadband India Limited.The ideal candidate will have a minimum of 5-6 years of experience in customer support, preferably in the ISP industry. The role involves leading a team of technical support executives and technicians, with responsibilities including call...

  • Technical Lead

    1 week ago

    Pune, Maharashtra, India Enrich Talents Full time

    Enrich Talents is seeking a seasoned Technical Lead to oversee the development and delivery of cutting-edge software solutions. As a key member of our team, you will be responsible for managing cross-functional teams, driving project timelines, and ensuring high-quality deliverables.**Job Responsibilities:**End-to-end project management, including delivery,...

  • Technical Support Associate

    1 month ago

    Pune, Maharashtra, India Fiserv Full time

    Unlock Your Potential in Technical SupportFiserv, a leading global fintech and payments company, is seeking a highly skilled Technical Support Associate to join our team.This exciting role offers the opportunity to work with cutting-edge technology and be part of a dynamic team that delivers exceptional service to clients worldwide.We are looking for an...

  • Technical Support Engineer Lead

    4 weeks ago

    Pune, Maharashtra, India Braves Technologies Full time

    Braves Technologies is a pioneering company that helps global technology companies build dedicated offshore software development teams in India.As a Technical Support Representative, you will be the primary point of contact for customers, identifying technical issues and providing solutions to problems raised by their clients.This role acts as an advocate...

  • Technical Support Operations Manager

    4 weeks ago

    Pune, Maharashtra, India ALABTY RECRUITMENT SERVICES Full time

    Job Title: Technical Support Operations ManagerAt ALABTY RECRUITMENT SERVICES, we are seeking a highly skilled Technical Support Operations Manager to lead our support team in delivering exceptional technical assistance to our clients.Estimated Salary: $120,000 - $150,000 per annumThe ideal candidate will have a minimum of 3 years of experience in leading...

  • Customer Support Team Manager

    1 month ago

    Pune, Maharashtra, India Red Hat India Private Limited Full time

    Red Hat India Private Limited is seeking an experienced Customer Support Team Manager to join our team in Pune, India.About the RoleThe successful candidate will lead a team of highly skilled technical support professionals, ensuring exceptional service delivery to our enterprise customers. They will work closely with colleagues worldwide to develop and...

  • IT Technical Support Specialist

    1 month ago

    Pune, Maharashtra, India Secret Technologies India Full time

    About the JobWe are seeking a skilled IT Technical Support Specialist to join our team at Secret Technologies India, a leading software technology training and development company based in Pune.