Technical Support Lead

1 week ago


Pune, Maharashtra, India Accops Full time
About the Role

We are seeking a highly skilled Technical Support Manager to join our team at Accops, a rapidly growing IT product company headquartered in Pune, India. The successful candidate will be responsible for providing technical support and solutions to our clients, ensuring timely deliveries and meeting Service Level Agreements (SLAs).

Estimated Salary: ₹20 Lakh - ₹35 Lakh per annum, depending on experience.

Job Description
  • To provide technical solutions and not workarounds to customer issues.
  • Excellent communication and problem-solving skills are essential.
  • Able to work in a fast-paced environment and manage multiple priorities.
Required Skills and Qualifications
  • Strong knowledge of networking protocols, operating systems, and IT infrastructure.
  • Experience with security software, including DLP, firewalls, and endpoint security.
  • Proficient in PowerShell scripting, Linux shell scripting, and Python.
Benefits

We offer a competitive salary, a flat organizational structure, and flexible working hours. Our team is passionate about delivering high-quality products and services, and we encourage professional growth and development.

At Accops, we value diversity and inclusion in the workplace.


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