IT Support Team Lead

15 hours ago


Pune, Maharashtra, India Quorum Software Full time
Job Title: IT Support Team Lead

We are seeking an experienced IT Support Team Lead to join our team at Quorum Software in Pune, India. As a key member of our support operations team, you will be responsible for leading and managing a team of technical support professionals who provide high-quality service delivery to our customers.

About Quorum Software

Quorum Software connects people and information across the energy value chain. With over 20 years of experience, we have helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision is to connect the global energy ecosystem through cloud-first software, data standards, and integration.

Key Responsibilities:
  • Mentor and coach team members to improve their skills and performance
  • Coordinate with customers and stakeholders to ensure seamless service delivery
  • Work closely with different teams to cross-utilize competence, processes, and tools
  • Implement best practices in the team to improve efficiency and productivity
  • Manage service delivery quality and margin
  • Provide innovative solutions to delivery challenges
  • Consult with and support other support delivery managers
  • Proactively market Quorum to customers
Requirements:
  • 7-12 years of experience in the IT industry with Net and SQL/PLSQL experience
  • 2-5 years' experience in managing a team
  • Experience working with global stakeholders
  • Good knowledge of ITIL
  • Preferred Oil and Gas Domain knowledge
  • Knowledge of Energy Components is an added advantage
  • Good presentation and leadership skills
  • Excellent Team Player
  • Able to work with multiple cultures/countries
  • Should strive for improvements in the service delivery
Salary Range:

₹1,200,000 - ₹1,800,000 per annum (approximate) based on experience and qualifications

Additional Information:
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position
Diversity Statement:

At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work. With a diverse team of employees, we grow and learn better together.



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