Firewall Support Team Lead

6 days ago

Pune, Maharashtra, India VikingCloud Full time

About the Role

The Firewall Support Team Lead at VikingCloud is responsible for guiding and managing a team of firewall support engineers to ensure the security, integrity, and optimal performance of the organization's firewall systems.

This role involves hands-on technical support, team leadership, and collaboration with other IT departments to implement and enforce security policies.

  • Oversee the configuration, administration, and maintenance of firewall systems.
  • Ensure firewalls are up to date with the latest security patches and firmware.
  • Monitor firewall performance and security logs, identifying and mitigating potential threats.
  • Assist in developing, implementing, and enforcing security policies and procedures.
  • Ensure compliance with organizational and regulatory security standards.
  • Conduct regular security audits and risk assessments.
  • Provide advanced technical support and troubleshooting for firewall-related issues.
  • Escalate complex issues to higher-level support or vendors as needed.
  • Document and track support cases using a ticketing system.
  • Assist in firewall-related projects, including upgrades, migrations, and new implementations.
  • Coordinate with vendors and service providers for firewall-related products and services.

Team Leadership

  • Lead and mentor a team of firewall support engineers.
  • Assign tasks, provide technical guidance, and conduct performance evaluations.
  • Develop and facilitate training programs to enhance the team's skills and knowledge.
  • Deliver better than agreed customer SLAs.

Continuous Improvement

  • Monitor and assist their team to meet individual metrics for Level 1 Support Engineer
  • Identify and suggest process improvements as they arise.
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

Requirements

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Relevant certifications (CISSP, CISM, CEH) are highly desirable.
  • Minimum of 5+ years of experience in firewall management and network security.
  • Proven experience in leading and managing a technical support team.

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions - faster.

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