Firewall Support Specialist

1 month ago


Pune, Maharashtra, India VikingCloud Full time

About the Role

VikingCloud is seeking a skilled Firewall Support Specialist to join our team. As a key member of our cybersecurity team, you will provide exceptional customer service and technical support for our customers' firewall and network security needs.

Responsibilities

  • Provide phone, chat, and email support for customers' firewall and network security issues
  • Research and resolve customer inquiries using established procedures and technical documentation
  • Troubleshoot and resolve hardware, software, and communications issues
  • Participate in continuous improvement initiatives to enhance customer service and technical support processes
  • Collaborate with internal teams to develop and implement firewall architectures and quality assurance policies

Requirements

  • Excellent customer service and technical support skills
  • Knowledge of network protocols and concepts, including SSH, FTP, ICMP, TCP/IP, and VLANs
  • Experience with Meraki and Fortinet firewalls
  • Ability to work in a dynamic team environment and respond to customer needs in a timely and professional manner
  • Strong analytical and problem-solving skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading cybersecurity company and make a real impact on our customers' security and compliance needs


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