Firewall Support Specialist
1 month ago
About the Role
VikingCloud is seeking a skilled Firewall Support Specialist to join our team. As a key member of our cybersecurity team, you will provide exceptional customer service and technical support for our customers' firewall and network security needs.
Responsibilities
- Provide phone, chat, and email support for customers' firewall and network security issues
- Research and resolve customer inquiries using established procedures and technical documentation
- Troubleshoot and resolve hardware, software, and communications issues
- Participate in continuous improvement initiatives to enhance customer service and technical support processes
- Collaborate with internal teams to develop and implement firewall architectures and quality assurance policies
Requirements
- Excellent customer service and technical support skills
- Knowledge of network protocols and concepts, including SSH, FTP, ICMP, TCP/IP, and VLANs
- Experience with Meraki and Fortinet firewalls
- Ability to work in a dynamic team environment and respond to customer needs in a timely and professional manner
- Strong analytical and problem-solving skills
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to work with a leading cybersecurity company and make a real impact on our customers' security and compliance needs
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