Network Support Team Leader
2 weeks ago
About the Role
We are seeking a highly skilled Network Support Team Leader to join our team at YOU Broadband India Limited.
The ideal candidate will have a minimum of 5-6 years of experience in customer support, preferably in the ISP industry. The role involves leading a team of technical support executives and technicians, with responsibilities including call management, communication adherence, escalation management, and customer management.
Key Responsibilities:
- Lead a team to achieve high service levels and work performance, ensuring exceptional customer satisfaction.
- Monitor support staff to identify potential problems and proactively take corrective actions.
- Closely collaborate with business heads to drive upselling and new business growth.
- Conduct on-time feasibility surveys, online and on-site troubleshooting of technical issues.
- Configure and implement network communications devices.
Requirements:
- Graduate degree required; professional certifications like CCNA, CCNP, CWNA preferred.
- Strong networking knowledge, with ability to understand different topologies and elements.
- Excellent communication skills, team leadership abilities, and decision-making capacity.
- Able to perform under pressure and maintain necessary documentation.
Estimated Salary: ₹25 Lakhs - ₹35 Lakhs per annum, based on location (Pune) and industry standards. This is a competitive offer that reflects the importance of this role within our organization.
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