Network Support Team Leader

2 weeks ago


Pune, Maharashtra, India YOU Broadband India Limited Full time

About the Role

We are seeking a highly skilled Network Support Team Leader to join our team at YOU Broadband India Limited.

The ideal candidate will have a minimum of 5-6 years of experience in customer support, preferably in the ISP industry. The role involves leading a team of technical support executives and technicians, with responsibilities including call management, communication adherence, escalation management, and customer management.

Key Responsibilities:

  • Lead a team to achieve high service levels and work performance, ensuring exceptional customer satisfaction.
  • Monitor support staff to identify potential problems and proactively take corrective actions.
  • Closely collaborate with business heads to drive upselling and new business growth.
  • Conduct on-time feasibility surveys, online and on-site troubleshooting of technical issues.
  • Configure and implement network communications devices.

Requirements:

  • Graduate degree required; professional certifications like CCNA, CCNP, CWNA preferred.
  • Strong networking knowledge, with ability to understand different topologies and elements.
  • Excellent communication skills, team leadership abilities, and decision-making capacity.
  • Able to perform under pressure and maintain necessary documentation.

Estimated Salary: ₹25 Lakhs - ₹35 Lakhs per annum, based on location (Pune) and industry standards. This is a competitive offer that reflects the importance of this role within our organization.



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