Technical Support Lead

20 hours ago

Pune, Maharashtra, India ACCOPS SYSTEMS PRIVATE LIMITED Full time
Senior Network Security Engineer

Experience Range: 10 years.

We are seeking a highly skilled Senior Network Security Engineer to join our team at ACCOPS SYSTEMS PRIVATE LIMITED. This role requires strong technical skills and experience in network security, with a focus on protecting against various types of threats.

Key Responsibilities:

  • To provide solutions, not workarounds.
  • Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required.
  • Make sure Support deliveries are under SLAs.
  • Provide Solution documents, KB articles & RCAs and make sure team members are following the process.
  • Proactively involve in escalations and make sure customer commitments are met.
  • Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution.
  • Good with Statistical data, analyze priorities and involve in the product improvement discussions.
  • Work as a leader of special or Ongoing requirements.
  • Use appropriate judgement during critical environments.
  • Reproduce customer issues and if required, analyze the root cause; Check and verify any viable solutions available other than development - such as creating scripts, simple solutions etc.

Salary Information:

We offer a competitive salary range of ₹30,00,000 - ₹50,00,000 per annum, with an estimated salary of ₹40,00,000 per annum. The salary will be commensurate with your experience and qualifications.

Required Skills and Qualifications:

  • Strong knowledge in Networking and troubleshooting tools DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
  • Knowledge in VAPT analysis & Security.
  • Knowledge about security software such as DLP, firewalls (End point security are add on).
  • Product and Application Support.
  • Good experience in product and application support with sound knowledge of networking and IT Infrastructure.
  • Must have worked on supporting any enterprise security applications like zero trust, Identity Management solution, Multifactor Authentication Solution.
  • Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc.
  • Should have worked with any reverse proxy solutions.
  • Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc.
  • OWASP Application Security Guidelines.
  • How typically big enterprise support product installation and upgrades are managed and how the patch management is done.
  • Knowledge of Power-shell scripting, Linux shell scripting, and Python.
  • Infra Support.
  • Excellent knowledge in Windows Server operating systems & Roles Active directory, Group policies, Remote Desktop services, IIS, FSMO roles.
  • Process data analyzing, Windows sysinternals tools knowledge will be add on.
  • Batch and PowerShell scripting will be desirable.
  • Work experience in Client-side operating systems Windows 7,8,10 are must.
  • Very good Working knowledge in Linux & Mac operating systems.
  • Support Management and Tools knowledge.
  • Good knowledge of L1 and L2 Ticket tracking tools.
  • Good Knowledge of Service level management tools.
  • Should be able to manage escalations and the agreed and provided SLA for various clients.
  • Should be able to provide reports for any escalations, Root cause Analysis (RCA) , Productivity reports.
  • Must make sure escalations are managed at root level and there is zero repeat escalations.
  • Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors).
  • Proficient in Networking DNS, DHCP, basic routing concepts, network monitoring commands & tools,.
  • Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc.
  • Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products.

  • Technical Lead

    2 weeks ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    We are seeking an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. in Pune. This is a fantastic opportunity for a seasoned professional to lead our software engineering efforts and drive innovation.About the RoleThis is a challenging role that requires strong leadership skills, technical expertise, and experience in managing...

  • Technical Support Operations Lead

    20 hours ago

    Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time

    Job Description: Technical Support Operations LeadLocation: Pune, IndiaSalary Estimate: ₹1,200,000 - ₹1,800,000 per annumWe are seeking a highly motivated and experienced Technical Support Operations Lead to join our team in Pune, India. The successful candidate will be responsible for leading the technical support operations team, ensuring timely...

  • Lead Technical Support Expert

    4 weeks ago

    Pune, Maharashtra, India SailPoint Full time

    SailPoint is a leading provider of identity security solutions, and we are seeking an exceptional Lead Technical Support Engineer to join our team. Based in Pune, this role offers a competitive salary of approximately ₹1,200,000 per annum.Job Description:This challenging position involves providing advanced technical support to our customers, as well as...

  • Technical Support Team Lead

    1 month ago

    Pune, Maharashtra, India Red Hat India Private Limited Full time

    About the Job:The Red Hat Customer Experience and Engagement team is seeking an Associate Manager for Technical Support to join us in Pune, India. In this role, you will lead a team of technical associates who provide exceptional service to our enterprise customers. You will work collaboratively with global peers to drive initiatives and develop technical...

  • Technical Support Lead

    2 weeks ago

    Pune, Maharashtra, India Accops Full time

    About the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Accops, a rapidly growing IT product company headquartered in Pune, India. The successful candidate will be responsible for providing technical support and solutions to our clients, ensuring timely deliveries and meeting Service Level Agreements (SLAs).Estimated...

  • Technical Architect

    1 month ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    About the Role:This is a challenging and rewarding opportunity for an experienced Technical Lead to join our team at SGS Technical Services Pvt. Ltd. As a Tech Lead, you will be responsible for providing technical guidance and support to our development team, ensuring the delivery of high-quality software solutions that meet our customers' needs.Key...

  • Technical Lead

    2 weeks ago

    Pune, Maharashtra, India Pine Labs Full time

    Expertise in Payment SupportWe are seeking an experienced Technical Lead to lead a high-performing team in delivering exceptional technical support within the payments domain. As a key member of our team, you will drive support excellence, mentor team members, and ensure seamless resolution of complex technical issues while maintaining customer...

  • Senior IT Technical Lead

    20 hours ago

    Pune, Maharashtra, India ALABTY RECRUITMENT SERVICES Full time

    Job OverviewWe are seeking a highly skilled Senior IT Technical Lead to lead our application support team. As the ideal candidate, you will possess strong leadership skills, advanced SQL expertise, and experience in application deployment and troubleshooting.About the RoleTeam Leadership: You will oversee a team of technical professionals, ensuring timely...

  • Audio Visual Technical Lead and Support Expert

    3 weeks ago

    Pune, Maharashtra, India Kinly Full time

    About the Role: We are seeking an experienced Audio Visual Technical Lead and Support Expert to join our team at Kinly. This role is a critical part of our organization, requiring strong leadership skills and technical expertise to manage and support complex AV systems.

  • Technical Support Engineer Lead

    3 weeks ago

    Pune, Maharashtra, India Braves Technologies Full time

    Braves Technologies is a pioneering company that helps global technology companies build dedicated offshore software development teams in India.As a Technical Support Representative, you will be the primary point of contact for customers, identifying technical issues and providing solutions to problems raised by their clients.This role acts as an advocate...

  • Lead Software Engineer

    3 weeks ago

    Pune, Maharashtra, India SGS Technical Services Pvt. Ltd Full time

    Job Summary">We are seeking a highly skilled Lead Software Engineer - Cloud Infrastructure to join our team at SGS Technical Services Pvt. Ltd. This is an excellent opportunity for a seasoned professional to take on a leadership role and lead the technical decision-making process, provide mentorship to junior and mid-level developers, and contribute to the...

  • Technical Lead

    19 hours ago

    Pune, Maharashtra, India Enrich Talents Full time

    Enrich Talents is seeking a seasoned Technical Lead to oversee the development and delivery of cutting-edge software solutions. As a key member of our team, you will be responsible for managing cross-functional teams, driving project timelines, and ensuring high-quality deliverables.**Job Responsibilities:**End-to-end project management, including delivery,...

  • Technical Support Team Lead for Cloud-Based Software

    1 week ago

    Pune, Maharashtra, India XTENTEAM SOLUTIONS LLP Full time

    Job SummaryWe are seeking an experienced Technical Support Team Lead to join our team at XTENTEAM SOLUTIONS LLP. The successful candidate will be responsible for providing technical leadership, guiding the Application/Technical Support team's workload, and ensuring compliance with agile processes.

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Veradigm Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Veradigm. This role is responsible for providing exceptional technical support to clients, ensuring timely and effective resolution of their queries.Job SummaryThe successful candidate will have 2-3 years of relevant work experience in a technical support...

  • Technical Support Associate

    4 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Unlock Your Potential in Technical SupportFiserv, a leading global fintech and payments company, is seeking a highly skilled Technical Support Associate to join our team.This exciting role offers the opportunity to work with cutting-edge technology and be part of a dynamic team that delivers exceptional service to clients worldwide.We are looking for an...

  • IT Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Secret Technologies India Full time

    About the JobWe are seeking a skilled IT Technical Support Specialist to join our team at Secret Technologies India, a leading software technology training and development company based in Pune.

  • Technical Support Specialist

    20 hours ago

    Pune, Maharashtra, India Sampoorna Consultants Pvt. Ltd Full time

    Job Title: Technical Support Specialist\Company Overview: Sampoorna Consultants Pvt. Ltd is a leading provider of technical support services, with a global presence and a team of experts who are passionate about delivering exceptional service.\Estimated Salary: ₹1,200,000 - ₹2,400,000 per annum\Job Description:\We are seeking an experienced Technical...

  • Technical Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Convergint Asia Pacific Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.Responsibilities:Ensure client satisfaction through prompt and efficient resolution of technical issues.Manage...

  • Technical Support Team Lead for DevOps Toolchain Disruption

    20 hours ago

    Pune, Maharashtra, India Luxoft Full time

    About the Role:We are seeking an experienced Technical Support Team Lead to join our team at Luxoft. As a key member of our technical support group, you will be responsible for providing high-quality technical support to our customers and ensuring the smooth operation of our DevOps toolchains.Key Responsibilities:Triage and resolve complex technical issues...

  • Technical Support Operations Manager

    3 weeks ago

    Pune, Maharashtra, India ALABTY RECRUITMENT SERVICES Full time

    Job Title: Technical Support Operations ManagerAt ALABTY RECRUITMENT SERVICES, we are seeking a highly skilled Technical Support Operations Manager to lead our support team in delivering exceptional technical assistance to our clients.Estimated Salary: $120,000 - $150,000 per annumThe ideal candidate will have a minimum of 3 years of experience in leading...