Technical Support Specialist

1 month ago


Pune, Maharashtra, India SAS Full time
Job Title: Associate Technical Support Engineer

At IDeaS, a global powerhouse of innovation and excellence, we're seeking a highly skilled Associate Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for proactively monitoring processing's across our client base and providing reactive support for issues raised by internal and external clients.

Key Responsibilities:
  • Proactive monitoring of processing's across all IDeaS client base.
  • Contribute towards achieving departmental goals across all IDeaS products.
  • Minimal but appropriate escalations to other teams.
  • Handle assigned tasks with assistance and guidance from others.
  • Timely completion of installations to ensure revenue targets are met.
  • Ensure issues are correctly assigned and client calls/portal issues are addressed within pre-defined resolution timeframes and details entered in SFDC.
What You'll Bring:
  • Optimal utilization of support tools to speed up process monitoring and trouble shooting.
  • Builds effective working relationships with members across teams.
  • Provide a daily update to Senior Product Engineers and above on progress of issues/projects.
We Support Who You Are:

At IDeaS, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, we're a company where you can balance great work with all other aspects of your life. We aspire to live our values each day by being Accountable, Curious, Passionate, and Authentic.



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