Azure Cloud Support Engineer Lead

2 weeks ago


Pune, Maharashtra, India BirlaSoft Full time

BirlaSoft is seeking a skilled Azure Cloud Support Engineer Lead to join our team. This role is perfect for an experienced professional looking to take their career to the next level.

About the Role

We are looking for a highly motivated and organized individual to lead our Azure support team. As a Cloud Support Engineer Lead, you will be responsible for managing and resolving complex technical issues related to Azure cloud services and solutions.

Your primary focus will be on providing advanced technical support and troubleshooting for Azure resources, including virtual machines, networking, storage, and other Azure components. You will work closely with Level 3 support and engineering teams to resolve complex problems and contribute to problem resolution.

As a Cloud Support Engineer Lead, you will also be responsible for monitoring Azure infrastructure, services, and applications to identify and address performance or availability issues. This includes analyzing system logs, event logs, and other monitoring data to proactively identify and resolve potential issues.

Key Responsibilities
  • Provide advanced technical support and troubleshooting for Azure resources.
  • Lead the management and resolution of complex technical issues related to Azure cloud services and solutions.
  • Work closely with Level 3 support and engineering teams to resolve complex problems and contribute to problem resolution.
  • Monitor Azure infrastructure, services, and applications to identify and address performance or availability issues.
  • Analyze system logs, event logs, and other monitoring data to proactively identify and resolve potential issues.
Requirements

To be successful in this role, you will need to have:

  • A bachelor's degree in computer science, information technology, or a related field.
  • Proven experience working with Azure cloud services and solutions.
  • Strong knowledge of Azure infrastructure components, including virtual machines, storage accounts, virtual networks, and Azure Active Directory.
  • Familiarity with Azure monitoring and management tools, such as Azure Monitor, Azure Log Analytics, and Azure Automation.
  • Solid understanding of networking principles and protocols, including TCP/IP, DNS, VPN, and load balancing.
  • Proficiency in scripting languages like PowerShell and experience with automation tools.
What We Offer

BirlaSoft offers a competitive salary range of $110,000 - $140,000 per annum, depending on experience. In addition to a generous compensation package, we offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to take your career to the next level, please submit your application.



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