Azure L2 Lead

2 weeks ago


Pune, Maharashtra, India BirlaSoft Full time

Azure L2 Lead is responsible for providing technical assistance and support for Azure cloud services and solutions. They will handle escalated issues from Level 1 support and work closely with Level 3 support and engineering teams to troubleshoot and resolve complex problems. The engineer will also assist in managing and monitoring Azure environments and ensure the highest level of service availability and performance.

Key Responsibilities:

  • Provide advanced technical support and troubleshooting for Azure cloud services, including virtual machines, networking, storage, and other Azure resources.
  • Handle escalated incidents and service requests from Level 1 support and provide timely and effective solutions.
  • Collaborate with Level 3 support and engineering teams to resolve complex technical issues and contribute to problem resolution.
  • Monitor Azure infrastructure, services, and applications to identify and address performance or availability issues.
  • Perform regular maintenance activities, including patching, upgrades, and backups, to ensure the stability and security of Azure environments.
  • Analyze system logs, event logs, and other monitoring data to proactively identify and resolve potential issues.
  • Document technical procedures, troubleshooting steps, and solutions to build a knowledge base and improve the efficiency of support operations.
  • Participate in on-call rotations to provide 24/7 support for critical issues and incidents.


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