L2 System Support Specialist

4 weeks ago


Pune, Maharashtra, India Excis Compliance ltd Full time

Job Summary

The L2 System Support Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The engineer will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Key Responsibilities

  • Provide day-to-day local/remote desktop support
  • Receive inbound calls and answer questions
  • Troubleshoot and document steps performed to resolve challenges
  • Facilitate customer resolution for calls
  • Engage supervisors and managers to ensure operational consistency

Requirements

  • At least 4 years of relevant experience
  • Working technical knowledge of Windows operating systems
  • Familiarity with OSX, iOS, and Android operating systems
  • Working technical knowledge of Microsoft Office Products, antivirus products, and desktop services
  • Ability to utilize provided knowledge articles to resolve issues
  • Customer-facing soft skills including strong verbal and written communication

About Excis Compliance Ltd

Excis Compliance Ltd is a leading provider of IT support services. We are committed to delivering high-quality support to our customers and are seeking a skilled L2 System Support Engineer to join our team.



  • Pune, Maharashtra, India Sri Sai Overseas Recruitment Full time

    Job Title: Technical Support Specialist L2Job Summary: We are seeking a highly skilled Technical Support Specialist L2 to join our team at Sri Sai Overseas Recruitment. The ideal candidate will have a strong background in Microsoft Exchange, Microsoft 365, VMware vSphere, and Windows Server.Key Responsibilities:Provide technical support and troubleshooting...

  • L2 Support Specialist

    1 month ago


    Pune, Maharashtra, India TCP Corps Full time

    Job Title: L2 Support SpecialistAt TCP Corps, we are seeking a highly skilled L2 Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support to our clients and internal stakeholders.Key Responsibilities:Provide technical support and guidance to clients and internal stakeholders on...


  • Pune, Maharashtra, India Excis Ltd Full time

    Job SummaryExcis Ltd is seeking a skilled L2 System Support Engineer to provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Key ResponsibilitiesProvide Break Fixes, fault diagnosis, and...

  • L2 Support Specialist

    4 weeks ago


    Pune, Maharashtra, India TCP Corps Full time

    Job Description: We are seeking a highly skilled L2 Support Specialist to join our team at TCP Corps. The ideal candidate will have a strong understanding of corporate legal processes and experience in application development and configurations or development of new integrations and upkeep of existing integrations landscape. Key responsibilities...

  • IT Support Specialist

    4 weeks ago


    Pune, Maharashtra, India IncubXperts TechnoConsulting Pvt Ltd Full time

    We are seeking a skilled IT Support Specialist to join our team at IncubXperts TechnoConsulting Pvt Ltd. The ideal candidate will have experience in providing L2 and L3 support for applications, with excellent communication skills and a basic understanding of SQL Server.The successful candidate will be responsible for debugging applications using logs and...


  • Pune, Maharashtra, India BirlaSoft Full time

    About the Role:We are looking for a skilled Teamcenter Support Specialist to join our team at BirlaSoft.Key Responsibilities:• Work in shifts to ensure seamless support.• Solve L1-L2 tickets on the application.• Apply patches on test, UAT, and Production Server.• Document root cause analysis of issues.• Communicate with users on issues.•...

  • IT Support Specialist

    4 weeks ago


    Pune, Maharashtra, India IncubXperts TechnoConsulting Pvt Ltd Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at IncubXperts TechnoConsulting Pvt Ltd. The ideal candidate will have experience in providing L2 and L3 support, with excellent communication skills and a strong understanding of SQL Server.Key Responsibilities:Provide L2 and L3 support for applications and...

  • IT Support Specialist

    1 month ago


    Pune, Maharashtra, India IncubXperts TechnoConsulting Pvt Ltd Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at IncubXperts TechnoConsulting Pvt Ltd. The ideal candidate will have a strong background in application support, excellent communication skills, and a solid understanding of SQL Server.Key ResponsibilitiesProvide L2 and L3 support for applications, utilizing strong...


  • Pune, Maharashtra, India Innovsource Full time

    We are seeking a skilled Production Support Specialist to join our esteemed team at Innovsource, a leading staffing company partnering with a prominent Indian financial services organization. The successful candidate will play a key role in ensuring the smooth operation of critical platforms, providing technical support, and collaborating with...


  • Pune, Maharashtra, India Zebra Full time

    At Zebra, we're shaping the future of work on the front line by developing new technologies and creating innovative solutions with partners. Our community of changemakers, innovators, and doers delivers a performance edge to the front line of business.We're looking for a skilled Database Systems Specialist to join our team. As a key member of our database...

  • Production Specialist

    4 weeks ago


    Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

    Job SummaryF337 Deutsche India Private Limited, Pune Branch is seeking a skilled Production Specialist to join our team. As a Production Specialist, you will be responsible for providing specialist leadership to one or more Operations Support teams.Key ResponsibilitiesEnsure that the Service Operations team provides optimum service level to the business...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    About the RoleWe are seeking a skilled SaaS Application Support Specialist to join our team at Fulcrum Digital.This role is responsible for delivering exceptional technical support to our customers, troubleshooting complex issues, and resolving problems efficiently.Key ResponsibilitiesL1 Support:Receive and triage incoming support tickets and inquiries via...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    About the RoleFulcrum Digital is seeking a skilled Technical Support Specialist to join our agile digital accelerating company. As a key member of our team, you will provide critical support to our production systems, ensuring seamless functionality and minimizing downtime.Key ResponsibilitiesProvide L2 support to production systems, including applications,...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Job RoleFulcrum Digital, an agile and next-generation digital accelerating company, is seeking a Reliability Systems Specialist to provide L2 support to production systems.Key ResponsibilitiesManage production incidents end-to-end within defined SLAs.Interact with stakeholders such as release managers, program leads, and service managers.Review operational...


  • Pune, Maharashtra, India Tarana Wireless, Inc. Full time

    Tarana Wireless, Inc. is seeking a highly skilled Wireless Systems Specialist to join our Solutions Engineering team. The ideal candidate will be an expert in wireless communications and have a strong background in technical and customer-facing roles.Key Responsibilities:Develop and maintain in-depth knowledge of Tarana's wireless products and services.Work...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    About the RoleWe are seeking a skilled SaaS Application Support Specialist to join our team at Fulcrum Digital.This role is responsible for providing top-notch technical support to our customers, troubleshooting issues, and resolving problems efficiently.The successful candidate will play a crucial part in ensuring the seamless operation of our SaaS...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    About the RoleAt Fulcrum Digital, we are seeking a skilled SaaS Application Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, troubleshooting issues, and resolving problems efficiently.Key ResponsibilitiesReceive and triage incoming support tickets and inquiries via...


  • Pune, Maharashtra, India BirlaSoft Full time

    Job Summary: We are seeking a skilled Azure L2 Lead to join our team at BirlaSoft.Key Responsibilities:• Provide advanced technical support and troubleshooting for Azure cloud services, including virtual machines, networking, storage, and other Azure resources.• Handle escalated incidents and service requests from Level 1 support and provide timely and...


  • Pune, Maharashtra, India NielsenIQ Full time

    The role of Workday HCM Systems Support Specialist at NielsenIQ requires a strong understanding of global Human Capital Management (HCM) systems. As a key member of our HR team, you will provide support to various departments and collaborate with domain specialists to implement streamlined processes and optimal technology solutions for HR programs.Key...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Job Title: System Reliability SpecialistFulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education,...