Azure L2 Cloud Support Specialist

1 week ago


Pune, Maharashtra, India BirlaSoft Full time

Job Summary: We are seeking a skilled Azure L2 Lead to join our team at BirlaSoft.


Key Responsibilities:


• Provide advanced technical support and troubleshooting for Azure cloud services, including virtual machines, networking, storage, and other Azure resources.


• Handle escalated incidents and service requests from Level 1 support and provide timely and effective solutions.


• Collaborate with Level 3 support and engineering teams to resolve complex technical issues and contribute to problem resolution.


• Monitor Azure infrastructure, services, and applications to identify and address performance or availability issues.


• Perform regular maintenance activities, including patching, upgrades, and backups, to ensure the stability and security of Azure environments.


• Analyze system logs, event logs, and other monitoring data to proactively identify and resolve potential issues.


• Document technical procedures, troubleshooting steps, and solutions to build a knowledge base and improve the efficiency of support operations.


• Participate in on-call rotations to provide 24/7 support for critical issues and incidents.


Qualifications and Skills:


• Bachelor's degree in computer science, information technology, or a related field.


• Proven experience working with Azure cloud services and solutions.


• Strong knowledge of Azure infrastructure components, including virtual machines, storage accounts, virtual networks, and Azure Active Directory.


• Familiarity with Azure monitoring and management tools, such as Azure Monitor, Azure Log Analytics, and Azure Automation.


• Solid understanding of networking principles and protocols, including TCP/IP, DNS, VPN, and load balancing.


• Proficiency in scripting languages like PowerShell and experience with automation tools.


• Excellent problem-solving skills and the ability to analyze and troubleshoot complex technical issues.


• Strong communication skills and the ability to effectively interact with customers and internal teams.


• Relevant certifications like Azure Administrator Associate or Azure Solutions Architect Associate are a plus.


Responsibilities:


• Check VM replication and RPO status as per DR process.


• Azure Cloud Monitoring & Event Management using tools


• Monitoring of cloud spend


• Creation, deletion, and modification of workloads as required on Azure


• Troubleshooting authentication issues on cloud


• Monitoring storage arrays on Azure as per inventory for alerts or space utilization


• Cloud backups


• Periodic clean-up and reclamation of cloud resources


Activities from an Azure Site Recovery perspective:


• Check process server health


• Check VM replication and RPO status as per DR process


• Quarterly failover test for each process server


• Review list of replicated VMs with relevant app SMEs to verify it is still what they need for DR as per DR process


• Update agents (as required)



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