Cloud Support Specialist
3 weeks ago
As a Cloud Support Specialist at Jobs for Humanity, you will be responsible for providing technical support for our global clients whose infrastructure is hosted on public cloud platforms. Your primary focus will be on ensuring the high availability and stability of our SaaS payment environment.
Key Responsibilities:
- Provide Day-to-day support to our clients, including user management, troubleshooting performance issues, and monthly patching of servers.
- Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components.
- Develop and implement systematic problem-solving approaches to identify root causes and implement preventive measures.
- Participate in root cause analysis of production incidents and contribute to the improvement of our cloud services.
- Collaborate with cross-functional teams to ensure seamless delivery of cloud services.
Requirements:
- 5-7 years of experience in designing, developing, and implementing cloud solutions on AWS platforms.
- Good experience in Windows Server administration and cloud technologies (AWS and Azure).
- Knowledge and experience with SQL Server Database technologies, Windows security, load balanced applications, and automation tools like Jenkins and Ansible.
- Experience in automation skills like PowerShell or Python.
- Willingness to work in 24/7 rotational shifts.
Preferred Qualifications:
- Experience with Resolve – automation and process orchestration tool, REDIS, ActiveMQ, Docker Swarm or Kubernetes, Thousand Eyes, Dynatrace, Splunk, and ITSM Tools like ServiceNOW.
What We Offer:
- A challenging and rewarding role in a fast-paced cloud services environment.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
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