Technical Support Engineer
2 weeks ago
Company Overview
\rRocket Software Inc. is a leading provider of software solutions for the mainframe and mid-range markets.
">Salary
">The estimated annual salary for this position is $95,000-$110,000, depending on experience.
Job Description
">The Associate Technical Support Engineer will be responsible for providing Level 2 customer support primarily for Rocket's iCluster products.
">Required Skills and Qualifications
">This position requires:
">- ">
- Excellent communication skills">
- 4+ years of technical engineering support">
- Advanced-level technical skills and an understanding of workflow processes">
- Critical thinking skills and ability to grasp complex technical issues">
- A minimum of five years of IBM System i experience">
- Knowledge of Journaling (local and remote)">
- Ability to troubleshoot TCP/IP communications, DDM communication, CL programming, Security changes, IBM job scheduler, Job trace">
- Bachelor of Science Degree preferred">
Benefits
">Rocket Software offers a competitive benefits package, including medical, dental, vision, 401(k), and paid time off.
Others
">Rocket Software is committed to creating a diverse environment and is proud to be an equal opportunity employer.
">Key Responsibilities
">The successful candidate will be responsible for:
">- ">
- Assessing customer needs and setting expectations">
- Verifying the accuracy of business impact statements">
- Independently performing problem verification">
- Troubleshooting and solving urgent, complex, and critical problems">
- Using testing tools for troubleshooting">
- Researching complex cases for resolution">
- Developing reproducible cases">
- Preparing and implementing solutions">
- Writing collateral at an appropriate level">
- Mastery of creating case tracking details">
- Assisting other Support Engineers">
- Accountable for team and individual results">
- Participating in internal projects and other work as directed">
- Ongoing self-directed learning">
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