Technical Support Engineer

2 weeks ago


Pune, Maharashtra, India Rocket Software Full time

Company Overview

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Rocket Software Inc. is a leading provider of software solutions for the mainframe and mid-range markets.

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Salary

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The estimated annual salary for this position is $95,000-$110,000, depending on experience.

Job Description

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The Associate Technical Support Engineer will be responsible for providing Level 2 customer support primarily for Rocket's iCluster products.

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Required Skills and Qualifications

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This position requires:

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  • ">
  • Excellent communication skills">
  • 4+ years of technical engineering support">
  • Advanced-level technical skills and an understanding of workflow processes">
  • Critical thinking skills and ability to grasp complex technical issues">
  • A minimum of five years of IBM System i experience">
  • Knowledge of Journaling (local and remote)">
  • Ability to troubleshoot TCP/IP communications, DDM communication, CL programming, Security changes, IBM job scheduler, Job trace">
  • Bachelor of Science Degree preferred">
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Benefits

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Rocket Software offers a competitive benefits package, including medical, dental, vision, 401(k), and paid time off.

Others

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Rocket Software is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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Key Responsibilities

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The successful candidate will be responsible for:

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  • ">
  • Assessing customer needs and setting expectations">
  • Verifying the accuracy of business impact statements">
  • Independently performing problem verification">
  • Troubleshooting and solving urgent, complex, and critical problems">
  • Using testing tools for troubleshooting">
  • Researching complex cases for resolution">
  • Developing reproducible cases">
  • Preparing and implementing solutions">
  • Writing collateral at an appropriate level">
  • Mastery of creating case tracking details">
  • Assisting other Support Engineers">
  • Accountable for team and individual results">
  • Participating in internal projects and other work as directed">
  • Ongoing self-directed learning">

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