International Voice Process Customer Support Executive
2 weeks ago
About the Role:
">- We are seeking a skilled customer support professional to join our international voice process team.
- The ideal candidate will have at least 6 months to 12 months of experience in handling inbound calls and responding to customer inquiries.
Job Responsibilities:
">- Resolve customer issues related to billing, delivering exceptional service and resolving inquiries effectively.
- Actively listen to customer concerns, providing accurate and empathetic responses.
- Document customer interactions and update records accurately in the CRM system.
Requirements:
">- Minimum 6 months of international voice experience in a customer service or billing-related role.
- Strong understanding of billing concepts such as recurring bills, billing cycle changes, due dates, surcharges, auto-pay, and taxes.
- Proven ability to resolve customer issues related to billing effectively.
Benefits:
">- Packages up to 4.9 LPA depending upon the experience and skills.
About eJAmerica:
">eJAmerica is an organization that seeks to provide world-class customer service solutions.
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