International Voice Process Customer Support Executive

2 weeks ago


Pune, Maharashtra, India eJAmerica Full time

About the Role:

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  • We are seeking a skilled customer support professional to join our international voice process team.
  • The ideal candidate will have at least 6 months to 12 months of experience in handling inbound calls and responding to customer inquiries.

Job Responsibilities:

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  • Resolve customer issues related to billing, delivering exceptional service and resolving inquiries effectively.
  • Actively listen to customer concerns, providing accurate and empathetic responses.
  • Document customer interactions and update records accurately in the CRM system.

Requirements:

">
  • Minimum 6 months of international voice experience in a customer service or billing-related role.
  • Strong understanding of billing concepts such as recurring bills, billing cycle changes, due dates, surcharges, auto-pay, and taxes.
  • Proven ability to resolve customer issues related to billing effectively.

Benefits:

">
  • Packages up to 4.9 LPA depending upon the experience and skills.

About eJAmerica:

">

eJAmerica is an organization that seeks to provide world-class customer service solutions.



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