IT Voice Network Support Specialist

5 days ago


Pune, Maharashtra, India Talent Corner Full time

Company Overview

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Talent Corner is a global technology company providing innovative solutions to businesses worldwide.

About the Role

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We are seeking an experienced IT Voice Network Support Specialist to join our team in the US. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex technical issues related to Hosted PBX, Local Phone Services, SIP Trunking, PRI, and Toll Free Services.

Responsibilities

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  • Provide timely and effective support to clients across various industries, including healthcare.
  • Identify and troubleshoot vendor-related issues, such as ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, and Voice Quality.
  • Collaborate with internal stakeholders to resolve equipment-related issues.
  • Stay up-to-date with the latest developments in Telecom Voice protocols, including SIP and SS7.

Requirements

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To be successful in this role, you will need:

  • A minimum of 2 years of experience in IT Voice Network Support or a related field.
  • Proven troubleshooting skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Familiarity with healthcare domain requirements.

What We Offer

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In addition to a competitive salary, we offer:

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

Compensation

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The estimated annual salary for this position is $80,000 - $110,000, depending on experience.



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