Customer Support Specialist and Events Coordinator

4 days ago


Pune, Maharashtra, India Hafla | حفلة Full time
Hafla International Contact Center Job Opportunity

We are seeking a skilled Customer Support Specialist and Events Coordinator to join our team at Hafla | حفلة. This role involves providing exceptional support to our customers through various communication channels, including voice, inbound/outbound calls, and chat.

About Us

Hafla is an international events company that values creativity, innovation, and customer satisfaction. We are committed to delivering outstanding experiences for our clients and stakeholders.

Key Responsibilities

  • Provide excellent customer service through written and verbal communication
  • Tackle challenges and provide effective solutions to customer inquiries
  • Collaborate with the team to achieve shared goals and objectives
  • Support event planning and coordination activities

Requirements

To be successful in this role, you will need:

  • Excellent English communication skills
  • A customer-centric mindset and passion for delivering outstanding support
  • Problem-solving skills and ability to work independently
  • Collaboration and teamwork skills

Preferred Candidates

  • Customer Support experience
  • CRM skills or client servicing experience
  • International sales experience
  • Event management experience (domestic or international)
  • Hospitality management experience
  • Aviation industry experience

Benefits and Perks

We offer a competitive salary of up to 4.5 LPA + monthly variables/incentives, flexible shifts (day or evening), and a dynamic work environment. Our team values creativity and innovation, and we are committed to your professional development.

Location

Viman Nagar, Pune (onsite)


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