Customer Experience Coordinator and Events Manager

2 weeks ago


Pune, Maharashtra, India Hafla | حفلة Full time

We are excited to announce that Hafla | حفلة is hiring a Customer Support Specialist and Event Planner. This role involves providing exceptional support to our customers while planning and executing events.

About Hafla | حفلة

Hailing from the vibrant events industry, Hafla | حفلة is an international contact support center that employs a blended process of voice inbound/outbound and chat. Our team is passionate about delivering outstanding support to our customers.

Key Responsibilities:

  • Providing excellent English communication skills with strong written and verbal abilities.
  • Supporting customers in a customer-centric mindset, focusing on their needs and expectations.
  • Tackling challenges with effective solutions, demonstrating problem-solving skills.
  • Collaborating with the team to achieve success, highlighting teamwork as a crucial aspect.

What We Offer:

  • A chance to associate with an international brand, being part of the most happening events industry.
  • Excellent growth opportunities, committed to professional development.
  • An innovative work environment that values creativity, supported by a management team.

Preferred Candidates:

  • Candidates with experience in customer support.
  • Those with CRM skills or client servicing expertise.
  • International sales professionals.
  • Event management specialists with domestic or international experience.
  • Hospitality management experts.
  • Aviation professionals.

Compensation and Benefits:

  • A competitive salary, up to 4.5 LPA + monthly variables/incentives.
  • Flexible shifts, available for day or evening shifts, 9 hours/5 days a week.
  • Location: Viman Nagar, Pune (onsite).

We are committed to creating a dynamic work environment that fosters growth and innovation. If you're ready to take your career to the next level, we encourage you to apply.


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