Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at 2coms in Pune. As a key member of our customer support team, you will be responsible for resolving customer queries through inbound calls and providing exceptional service.
Key Responsibilities:
- Respond to customer inquiries via phone, ensuring timely and effective resolution
- Provide product information and resolve customer complaints in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics, including call handling time and customer satisfaction ratings
About the Role:
This is an exciting opportunity to join a dynamic team at 2coms, where you will have the chance to develop your customer service skills and contribute to the success of our business.
What We Offer:
- A competitive salary of up to 4.92 lakhs per annum
- An opportunity to work in a fast-paced, customer-centric environment
- Ongoing training and development opportunities to enhance your skills and knowledge
- A comprehensive benefits package, including health insurance and other perks
Requirements:
- Bachelor's degree in any field
- Minimum 6 months of experience in a BPO or customer-facing role
- Excellent communication and interpersonal skills
- Familiarity with customer service principles and practices
Working Hours:
Rotational shifts (24/7)
5 days of work with 2 days of rotational weekend off
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