Customer Service Representative

3 weeks ago


Pune, Maharashtra, India 2coms Full time

We are seeking a skilled Customer Service Representative to join our team at 2coms in Pune. As a key member of our customer support team, you will be responsible for resolving customer queries through inbound calls and providing exceptional service.

Key Responsibilities:

  • Respond to customer inquiries via phone, ensuring timely and effective resolution
  • Provide product information and resolve customer complaints in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed performance metrics, including call handling time and customer satisfaction ratings

About the Role:

This is an exciting opportunity to join a dynamic team at 2coms, where you will have the chance to develop your customer service skills and contribute to the success of our business.

What We Offer:

  • A competitive salary of up to 4.92 lakhs per annum
  • An opportunity to work in a fast-paced, customer-centric environment
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A comprehensive benefits package, including health insurance and other perks

Requirements:

  • Bachelor's degree in any field
  • Minimum 6 months of experience in a BPO or customer-facing role
  • Excellent communication and interpersonal skills
  • Familiarity with customer service principles and practices

Working Hours:

Rotational shifts (24/7)

5 days of work with 2 days of rotational weekend off



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