International Chat Process Specialist
1 month ago
Company Overview
">FLY Consulting Services, a staffing and placement agency headquartered in Hyderabad, operates primarily across Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. The company connects clients with top prospects, enabling them to focus on core business areas. With a specialized team of professionals, FLY Consulting Services ensures client needs are met by presenting potential candidates who satisfy all specified criteria.
">About the Role
">We are seeking a Junior-level professional for the role of International Chat Process at our Pune location. This is a full-time position requiring 1 to 3 years of relevant work experience. The ideal candidate will manage communication through international chat platforms, ensuring exceptional service and prompt responses to meet customer satisfaction and company objectives.
">Key Responsibilities
">- Handle customer inquiries and resolve service-related issues promptly via international chat processes while maintaining high customer satisfaction levels.
- Manage multiple chat sessions simultaneously, ensuring prompt responses and follow-through to resolution for all customer queries.
- Maintain accurate records of customer interactions and transactions, documenting details, complaints, or comments to improve customer experiences.
- Identify and escalate priority issues to the appropriate channels, ensuring timely and effective resolutions as per company protocols.
- Collaborate with team members and other departments to enhance service delivery and strategies for international clientele.
- Stay current with system information, processes, and changes to ensure effective handling of customer queries and accurate dissemination of information.
- Provide continuous feedback and suggestions for process improvements to optimize workflow and customer satisfaction.
Requirements
">This role requires:
">- Proven experience in managing international chat processes to effectively handle customer inquiries and concerns with 1 to 3 years of relevant experience.
- Strong chat process skills to proficiently handle multiple chat sessions simultaneously and resolve issues promptly.
- Proficiency in semi-voice processes offering a balanced approach combining chat and verbal communication skills.
- Excellent customer service skills, demonstrating reliability and professionalism in assisting international customers and meeting their needs.
- Skillful in live chat systems, providing real-time support and improving customer satisfaction by utilizing technology effectively.
- Must have exceptional communication skills, both written and verbal, to interact clearly and professionally with international clients.
- Efficiency in multitasking within a fast-paced environment while maintaining attention to detail and ensuring a high level of accuracy.
- Ability to work collaboratively within a team and independently as needed, with a strong drive for continuous improvement and learning.
- International Chat Process (Mandatory skill): Demonstrated expertise in handling chat operations with international clients to ensure smooth and efficient communication.
Salary Information
">The estimated salary for this role is ₹450,000 - ₹550,000 per annum, depending on experience and qualifications.
">Benefits
">Fly Consulting Services offers competitive compensation and benefits packages, including health insurance, retirement savings plans, and paid time off.
">Location
">Pune, India
-
International Chat Support Specialist
4 weeks ago
Pune, Maharashtra, India FLY Consulting Services Full timeAbout FLY Consulting ServicesWe are a leading staffing and placement agency headquartered in Hyderabad, catering to diverse industries across Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. Our mission is to connect clients with top prospects, enabling them to focus on core business areas.Job OverviewThis Junior-level role involves managing...
-
Process Optimization Specialist
2 weeks ago
Pune, Maharashtra, India Domnic Lewis International Full timeJob SummaryWe are seeking a highly skilled Process Optimization Specialist to join our team at Domnic Lewis International.This is an exciting opportunity for a motivated individual who is passionate about process improvement and wants to make a meaningful contribution to our organization.
-
International Voice Process Specialist
2 months ago
Pune, Maharashtra, India FLY Consulting Services Full timeWe are seeking a highly skilled International Voice Process Specialist to join our team at FLY Consulting Services.The ideal candidate will have at least 06 months of experience in International process and excellent English communication skills.The selected candidate will be responsible for interacting with international clients, providing top-notch...
-
Process Optimization Specialist
2 weeks ago
Pune, Maharashtra, India Domnic Lewis International Full timeAbout Domnic Lewis InternationalWe are a leading international organization that strives to deliver excellence in production engineering.Job SummaryDomnic Lewis International is seeking a highly skilled Production Engineer to join our team. The ideal candidate will have a strong background in process optimization, with the ability to prepare process...
-
Sales Professional
2 weeks ago
Pune, Maharashtra, India Clean Harbors Full timeAt Clean Harbors, we're looking for a talented Sales Professional to join our team. As an International Voice Process Specialist, you'll play a crucial role in driving sales growth and delivering exceptional customer experiences.About the RoleWe're seeking someone with a passion for sales and excellent communication skills to represent our company on an...
-
Process Transformation Specialist
1 month ago
Pune, Maharashtra, India Infosys Full timeJob OverviewIn this dynamic role as a Process Transformation Specialist at Infosys, you will be instrumental in streamlining business operations by handling outbound B2B calls to US county offices related to loan account queries. Your expertise will also include creating internal tasks and applying payments received over the phone on loan...
-
Process Control Specialist
3 weeks ago
Pune, Maharashtra, India Promaynov Advisory Services Pvt. Ltd Full timeJob OverviewPromaynov Advisory Services Pvt. Ltd is seeking a highly skilled Process Control Specialist to join our team. In this role, you will be responsible for SOX testing and internal audit, with a focus on business process control for various departments.About the RoleThis is a 6-month contract position (with a visibility of 8 months - 1 year) that...
-
Customer Service Representative
1 week ago
Pune, Maharashtra, India eJAmerica Full timeAbout eJAmericaeJAmerica is a top MNC with a dynamic team that excels in customer service. We are seeking an experienced Customer Service Representative to join our Live Chat team in Pune, India.
-
Process Optimization Specialist
3 weeks ago
Pune, Maharashtra, India Gallagher Full timeWe are seeking a highly skilled Process Optimization Specialist to join our Talent Acquisition function. The successful candidate will contribute to the recruitment team by scheduling interviews, documenting requisition processes, coordinating internal job postings, and acting as a liaison for candidates throughout the requisition process.This role involves...
-
Senior Benefits Process Specialist
3 weeks ago
Pune, Maharashtra, India Genpact Full timeJob SummaryWe are seeking an experienced Senior Benefits Process Specialist to join our team at Genpact. In this role, you will be responsible for ensuring the smooth operation of retirement and benefits plans.About the RoleAs a Senior Benefits Process Specialist, you will be responsible for enrolling participants into retirement plans, updating beneficiary...
-
Industrial Process Development Specialist
4 weeks ago
Pune, Maharashtra, India The Toro Company Full timeThe Toro Company is seeking a highly skilled Industrial Process Development Specialist to join our team in Pune, India. As an Industrial Process Development Specialist, you will be responsible for improving the productivity, safety, and quality of manufacturing operations through transformative change and continuous improvement methodologies.About the...
-
Supply Chain Optimization Specialist
3 weeks ago
Pune, Maharashtra, India HARMAN International Full timeAbout HARMAN International">HARMAN International is a technology company that is constantly evolving and pushing boundaries. We are seeking a skilled Supply Chain Optimization Specialist to join our team.
-
Customer Support Specialist
4 days ago
Pune, Maharashtra, India White Force Group Full timeJob OverviewWhite Force Group is seeking a skilled Customer Support Specialist to join our team in Pune. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and the ability to work in a fast-paced environment.About the RoleAs a Customer Support Specialist, you will be responsible for providing exceptional support...
-
Process Safety Engineer Specialist
3 weeks ago
Pune, Maharashtra, India SLB Full timeAbout SLBSLB is a global technology company driving energy innovation for a balanced planet. Our inclusive culture is the key to our success, and we collaborate with our internal community of colleagues, alumni, and valued external partners to support each other and achieve our goals.Job SummaryWe are seeking a Process Safety Engineer Specialist to join our...
-
Audit Process Specialist
1 month ago
Pune, Maharashtra, India ADCI - Maharashtra Full timeJob Description:We are seeking an experienced Risk and Internal Audit consultant to join our Payroll Controllership team in North America. As an Audit Process Specialist, you will play a key role in ensuring Amazon's processes stay ahead of risks associated with growth in areas of process design, internal control effectiveness, system integration, and other...
-
Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Aricent Full timeJob DescriptionWe are seeking an experienced Technical Support Specialist to join our Aricent team. As a key member of our IT department, you will provide exceptional technical support to our users, ensuring they receive the highest level of service and experience.About the RoleAs a Technical Support Specialist, your primary responsibility will be to provide...
-
Technical Support Specialist at MICHELIN
3 weeks ago
Pune, Maharashtra, India MICHELIN Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. This is a key role in ensuring the smooth operation of our support functions, and we need someone with excellent technical skills and a passion for providing exceptional customer service.About the RoleThis is an exciting opportunity to work with a...
-
Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India TransPerfect Full timeJob Summary:">We are seeking a highly skilled Technical Support Specialist to join our team at TransPerfect. As a key member of our Service Desk, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.About the Role:">In this role, you will work closely with our internal teams to...
-
Certified Homologation Specialist
1 week ago
Pune, Maharashtra, India DAPL international Homologation Full timeJob DescriptionWe are seeking a highly skilled Certified Homologation Specialist to join our team at DAPL International Homologation. This is an exciting opportunity for an experienced professional to lead the planning and execution of vehicle certification activities.Key Responsibilities:Coordinate with internal teams to obtain certifications and approvals...
-
Pune, Maharashtra, India Hafla | حفلة Full timeAbout HaflaHafla is an international contact support center that offers a blended process of voice inbound/outbound and chat. We are seeking a Customer Support Specialist and Event Planner to join our team.What We NeedExcellent Communication Skills: Strong written and verbal skills in English are essential for this role.Customer-Centric Mindset: You must...